Housing Support Specialist

3 days ago

Brisbane, Queensland, Australia Gough Recruitment AU Full time

About the Role:

We are seeking a dedicated Housing Support Specialist to join our team at Gough Recruitment AU. In this role, you will be responsible for managing residential tenancies across different programs, including those for families and refugees/asylum-seekers. Your responsibilities will include coordinating tenant services, managing relationships with agents and property owners, and ensuring properties are maintained to a high standard.

Key Responsibilities:

  • Oversee tenancy management services, ensuring compliance with Residential Tenancies legislation.
  • Manage head-leased properties, maintaining strong relationships with real estate agents and owners.
  • Coordinate tenant interactions from inquiry to exit, including rent collection and financial obligations.
  • Collaborate with support services to sustain tenancies and achieve program outcomes.
  • Ensure proactive communication with tenants and neighbors to promote tenancy sustainment.

About You:

  • Demonstrated experience in tenancy management, ideally within a supportive housing model.
  • Strong stakeholder management and collaboration skills.
  • Excellent knowledge of Residential Tenancies legislation and dispute resolution techniques.
  • Ability to work effectively in a team and independently, with a focus on delivering positive outcomes for tenants.
  • Confidence in using tenancy management systems like Console Property and Tenancy Management.
  • Understanding of chronic homelessness issues and the needs of vulnerable populations.

The Offer:

This is a full-time position based in Brisbane, offering a competitive salary package under the Social, Community, Home Care and Disability Services Industry Award. You will work in a supportive environment with opportunities for professional development and to make a tangible impact on the community.

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