Housing Team Leader

4 weeks ago

Brisbane, Queensland, Australia ATSICHS Brisbane Full time
About ATSICHS Brisbane

ATSICHS Brisbane is a not-for-profit community-owned health and human services organisation dedicated to delivering culturally responsive care to Aboriginal and Torres Strait Islander people in greater Brisbane and Logan.

About the Role

The Housing Team Leader will play a critical role in leading a small team to deliver supported accommodation and improve the wellbeing of residents in the Brisbane and Logan region.

Key Responsibilities
  • Lead and meet program performance targets through effective management and coordination of team activities.
  • Implement staff supports that maintain adherence to the program Model of Care, Human Service Practice Framework, and enhance staff role clarity.
  • Develop and implement management operational processes and non-negotiable tasks to ensure efficient service delivery.
  • Foster a responsive client 'customer service' culture in the team, prioritising resident needs and satisfaction.
  • Lead the quality of case managed supports to individuals and families through a team of supported youth staff.
  • Cultivate productive working relationships at all levels, promoting a collaborative and supportive team environment.
Culture and Benefits

Enjoy working in an organisation that makes a meaningful difference in the community. Join our friendly and cooperative team that will help you grow personally and professionally.

  • Permanent full-time position.
  • Starting annual salary of $98,500 (dependent on qualifications and experience).
  • 11.5% Super + Not for Profit Salary Packaging (increases your take-home pay).
Requirements
  • Bachelor qualification in Social Work/Human Services/Psychology/Sociology/Criminology/Counselling or relevant field.
  • Five years' experience in a relevant human service field, such as Child Protection, Family Support, Youth Support, Youth Justice, Disability, Housing, or Domestic Violence.
  • Minimum three years' experience in a practitioner or front-line position in a similar field.
  • Ability to work in a performance-driven environment and meet month-to-month program targets.
  • Demonstrated experience in overseeing and coordinating case management processes and procedures.
  • Ability to lead, guide, and manage people, including implementing cultural change and change management opportunities.
  • Experience with case management for high-risk or crisis clients.
  • Demonstrated knowledge and understanding of the factors contributing to young people disconnecting from family and community or disengaging from education, training, and/or employment.
  • Knowledge of the supports available to young people in the areas of substance misuse, mental health, education, employment, and housing.
  • Flexibility in service provision, including on-call after hours to support high-risk management for youth justice and child safety, as well as creating innovative practices.
  • Ability to provide complex case management and support staff in providing risk management to families and individuals.
  • Ability to support and manage a continuous improvement model to further improve the service model and practice application of front-line staff.
  • Decisive listening, influencing, and persuasive skills.
  • Ability to utilise participative management practices and adopt a supportive, stimulating management style to achieve real and tangible quality outcomes for clients.
  • A willingness to travel across the ATSICHS Brisbane and Logan region of services and work across different sites.
  • Working with Children's Card (Blue Card) or willing to apply.
  • Current driver's license.
  • Valid police check.
Preferred Qualifications
  • Experience with PowerBI or similar dashboard target system.

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