Customer Service Representative
1 month ago
About RACQ
">RACQ is one of Queensland's most iconic organisations, dedicated to providing exceptional service to its 1.7 million members.
">Job Summary
">We are seeking a passionate and dedicated customer experience professional to join our Member Engagement Contact Centre team in a Permanent Part Time capacity.
">Key Responsibilities:
">- ">
- Deliver exceptional service to RACQ members through incoming calls and communication">
- Manage day-to-day transactions accurately, adhering to RACQ's policies and procedures">
- Staying calm and composed under pressure, handling complaints or escalated enquiries with professionalism and empathy">
Requirements:
">To be successful in this role, you will need:
">- ">
- Previous experience in a customer service or contact centre role">
- Exceptional empathy, resilience, and ability to remain calm under pressure">
- Strong active listening skills, with a willingness to provide support and guidance to members in alignment with RACQ's values">
- Excellent verbal and written communication skills, with a focus on building rapport and trust">
- Keen attention to detail and accurate data entry skills, especially in a fast-paced environment">
Benefits:
">RACQ offers a wide range of generous benefits, including:
">- ">
- Free Roadside Assistance, and discounts on Insurance, Roadside, and Banking products for yourself and your family">
- Up to 50% off travel and holidays">
- Free parking onsite at Eight Mile Plains">
- Paid parental leave, with options to purchase additional annual leave, paid gender affirmation leave, and one day of paid community leave">
- A genuine investment in your long-term career development with dedicated and supportive leaders and managers">
- Opportunities for career progression within a respected and stable organisation committed to your growth">
Salary: $61,000 + super (pro rata), with a gradual increase as you continue training, plus an additional 50% loading applies when working on Saturdays.
">Location: Queensland
">Talentpath
">At Talentpath, we partner with companies to help fuel their potential through the addition of talented people. We're excited about the possibility of helping you find your next career move with RACQ.
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