Customer Service Representative

1 month ago


Eight Mile Plains, Queensland, Australia Talentpath Full time

About RACQ

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RACQ is one of Queensland's most iconic organisations, dedicated to providing exceptional service to its 1.7 million members.

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Job Summary

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We are seeking a passionate and dedicated customer experience professional to join our Member Engagement Contact Centre team in a Permanent Part Time capacity.

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Key Responsibilities:

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  • Deliver exceptional service to RACQ members through incoming calls and communication">
  • Manage day-to-day transactions accurately, adhering to RACQ's policies and procedures">
  • Staying calm and composed under pressure, handling complaints or escalated enquiries with professionalism and empathy">
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Requirements:

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To be successful in this role, you will need:

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  • Previous experience in a customer service or contact centre role">
  • Exceptional empathy, resilience, and ability to remain calm under pressure">
  • Strong active listening skills, with a willingness to provide support and guidance to members in alignment with RACQ's values">
  • Excellent verbal and written communication skills, with a focus on building rapport and trust">
  • Keen attention to detail and accurate data entry skills, especially in a fast-paced environment">
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Benefits:

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RACQ offers a wide range of generous benefits, including:

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  • Free Roadside Assistance, and discounts on Insurance, Roadside, and Banking products for yourself and your family">
  • Up to 50% off travel and holidays">
  • Free parking onsite at Eight Mile Plains">
  • Paid parental leave, with options to purchase additional annual leave, paid gender affirmation leave, and one day of paid community leave">
  • A genuine investment in your long-term career development with dedicated and supportive leaders and managers">
  • Opportunities for career progression within a respected and stable organisation committed to your growth">
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Salary: $61,000 + super (pro rata), with a gradual increase as you continue training, plus an additional 50% loading applies when working on Saturdays.

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Location: Queensland

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Talentpath

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At Talentpath, we partner with companies to help fuel their potential through the addition of talented people. We're excited about the possibility of helping you find your next career move with RACQ.



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