Customer Service Ambassador

2 days ago


Eight Mile Plains, Queensland, Australia Talentpath Full time
About the Role

We are seeking a skilled Customer Service Ambassador to join our team in a Permanent Part Time capacity, working 25 hours per week.

Key Responsibilities
  • Provide exceptional service to RACQ's 1.7 million members through various communication channels.
  • Manage day-to-day transactions accurately and efficiently.
  • Stay calm and composed under pressure, handling complaints or escalated enquiries with professionalism and empathy.
Requirements
  • Previous experience in a customer service or contact centre role.
  • Exceptional empathy, resilience, and ability to remain calm under pressure.
  • Strong active listening skills, with a willingness to provide support and guidance to members in alignment with RACQ's values.
  • Excellent verbal and written communication skills, with a focus on building rapport and trust.
About You

You're an experienced customer service professional who thrives on delivering outstanding experiences for others. If you have a passion for helping people and enjoy working in a fast-paced environment, this could be the perfect opportunity for you.

What We Offer
  • A competitive estimated salary of $61,000 + super (pro rata), with opportunities for gradual increases as you continue training.
  • An additional 50% loading applies when working on Saturdays.
  • Ongoing career development and growth opportunities within a respected and stable organisation.


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