Insurance Claims Support Specialist

3 days ago


Eight Mile Plains, Queensland, Australia Talentpath Full time
About the Opportunity

Talentpath is seeking a dedicated and customer-focused Insurance Claims Support Specialist to join their team. As a key member of the claims management team, you will play a vital role in providing responsive and proactive claims management services for our members and third parties.

Key Responsibilities
  • Provide excellent customer service by addressing inquiries and feedback promptly.
  • Offer accurate information and resolve complaints professionally.
  • Build trust and maintain relationships with customers and their representatives.
  • Handle inquiries via phone, email, and live chat.
  • Process claims accurately and efficiently.
What's in it for You

This 6-month temporary contract offers a competitive salary of $35.88/hour + Superannuation, as well as comprehensive training and opportunities for growth and development.

Requirements
  • Previous contact centre experience desired.
  • Previous experience in claims management or case management desired.
  • Insurance experience is a plus but not required.
  • Knowledge of the claims process is beneficial.
  • Passion for supporting the community in tough times.
Benefits
  • Competitive hourly rate of $35.88 + Superannuation
  • Comprehensive 4-week training program
  • Hybrid working arrangement (4 days WFH/1 day in office)
  • Free parking on-site
  • Access to Employee Assistance Program
  • Café located onsite


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