Technical Support Specialist

3 weeks ago


Canberra, ACT, Australia Ricoh Imaging Europe Full time

Are you looking for a challenging role that will utilize your technical skills?

About the Role:

This Service Technician position at Ricoh Imaging Europe is perfect for someone with a high level of technical aptitude. As a Service Technician, you will be responsible for delivering quality work for scheduled pre- and post-sales support to our customers via logged Service Orders.

Key Responsibilities:

  • Deliver quality work for scheduled pre- and post-sales support to customers via logged Service Orders
  • Complete on-site and remote hardware and software installations
  • Provide end user training on our hardware and software solutions
  • Perform troubleshooting diagnostics of software issues logged via Service Orders
  • Perform Field Service calls to achieve customer satisfaction
  • Discuss machine faults and problems with customers in a professional and courteous manner
  • Utilise the Phone/Remote/Onsite Support process to resolve problems efficiently
  • Follow processes for Chargeable Services calls outside of contracted offers
  • Document customer sites when changes are made to the workflow
  • Accurately account for spare parts and consumables used in Service objectives
  • Maintain an advanced level of knowledge on Ricoh products and solutions through Personal Development Plan (PDP)

What We're Looking For:

  • Experience in resolving high pressure technical situations
  • Current driver's license and willingness to obtain WWCC
  • Ability to work alone or as part of a team
  • Strong Client Focus
  • Professional attitude
  • Proactive identification and management of technical issues
  • Experience in the IT and Print copier industry

What We Offer:

We take pride in giving back to our employees for their contributions to our success. We offer a range of benefits, including Paid Parental Leave, Purchased Leave Scheme, participation in our RedE recognition program, free income protection cover, wellness program, and novated leasing.



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