Ambitious Professional sought to spearhead case management for income protection and terminal illness claims.

7 days ago

North Sydney Council, Australia beBeeSenior Full time $100,000 - $130,000
Senior Case Manager

Job Description:

As a Senior Case Manager, you will lead and support our case managers who assess long-term, Death and Terminal Illness claims. You will own a small portfolio of complex claims across Income Protection, Death and Terminal Illness.

Responsibilities:

  • Lead and support our case managers.
  • Own a small portfolio of complex claims.
  • Be the team's go-to expert, share knowledge, coach on best practice, and role-model Zurich's claims philosophy.'
  • Ensure our claims processes are followed, and quality standards are met, including reporting and remediation where needed.
  • Help improve how we work: review and update procedures, contribute to key projects, and find smart efficiencies.

Requirements:

  • Solid end-to-end experience in retail life claims.
  • Strong policy interpretation across different cover types.
  • Strong understanding of LICOP (Life Insurance Code of Practice).
  • Broad knowledge of medical, financial, legal, product and regulatory aspects of life insurance.
  • Clear grasp of the legal framework for insurance contracts.
  • Proven ability to coach, mentor and lift team capability.
  • Customer focus: aim to meet or exceed customer expectations.
  • Great communication skills: able to adjust your style for different people and situations.
  • Initiative and strong problem-solving skills.
  • Certificate IV in Life Insurance (preferred).

Benefits:

  • Enjoy 5 weeks of annual leave through our Z leave initiative.
  • Benefit from a hybrid working arrangement – 3 days in the office and 2 days working from home per week.
  • Access programs to stay healthy and feel healthier.
  • Grow and thrive in your career with our award-winning training programs.
  • Work with global, diverse, and inclusive teams.
  • Take advantage of global mobility opportunities across more than 200 countries worldwide.
  • Volunteer and work in our state-of-the-art Green Star rated offices.
  • We plant a tree for every new employee.

Equal Opportunities Employer:

Zurich is an equal opportunity employer committed to ensuring that our recruitment process is fair and accessible for all candidates.

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