Customer Success Ambassador

2 days ago


Oakleigh East, Victoria, Australia 13cabs Full time

About Your Role

We are seeking a highly skilled Customer Success Ambassador to join our team at 13cabs.

Your primary responsibility will be to deliver exceptional customer experiences, ensuring that our account customers feel valued and supported throughout their journey with us.

To achieve this, you will need to demonstrate a deep understanding of our customers' businesses and address their needs in a timely and effective manner. This may involve identifying opportunities to enhance customer experience and grow bookings and network revenue in specialized mobility.

You will work closely with external stakeholders to maintain strong relationships and ensure seamless interactions.

About You

  • You hold a high school certificate or equivalent.
  • You possess excellent communication and interpersonal skills, allowing you to actively listen and understand concerns/issues from various perspectives.
  • You are a goal-oriented individual who can develop plans, anticipate obstacles, and coordinate activities with others to achieve consistent results.

In return for your hard work and dedication, you can expect a competitive salary and benefits package, designed to support your growth and well-being within our organization.

Key Responsibilities:

  • Deliver exceptional customer service to account customers, ensuring their needs are met and exceeded.
  • Demonstrate a thorough understanding of our customers' businesses, addressing their questions and concerns in a timely manner.
  • Maintain strong relationships with external stakeholders, fostering collaboration and trust.

Competitive Salary: $60,000 - $80,000 per annum, depending on location and experience.



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