Customer Service Ambassador

2 months ago


Keilor East, Victoria, Australia Expeditors Full time

Job Description

To excel in this role, you will be required to demonstrate a deep understanding of our customers' needs and expectations. You must be able to communicate effectively, respond promptly to customer inquiries, and provide solutions to resolve issues in a professional and courteous manner.

Responsibilities will include handling customer service duties, responding to emails, answering phone calls, and resolving customer complaints in a timely and professional manner.

Key Responsibilities:

  • Communication: You will be responsible for communicating with customers, providing timely and accurate information, and resolving issues promptly.
  • Relationships: You will establish and maintain strong relationships with our customers, providing a high level of customer service and ensuring their needs are met.
  • Information: You will take ownership of understanding and complying with Expeditor's internal processes, providing timely and accurate information to customers.

Requirements:

  • Previous related experience and/or training in international freight of 3 years or more.
  • Proficient in Microsoft Office.
  • Strong problem-solving, organisational, and interpersonal skills.
  • Solid oral and written communication skills.
  • General Mathematical knowledge, dealing with Exchange Rates, Foreign Currency, and General Ledger codes.


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