Field Engineer 2

7 days ago

Brisbane, Queensland, Australia Unisys Full time

Job Summary:

The Field Engineer 2 - IT Support Specialist performs activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including desktop/laptop computers, printers, and peripherals.

Key Responsibilities:

  • Install, repair, and maintain End User Productivity and Service Desk Equipment and Systems at client locations.
  • Provide remote and on-site Level 2 and Level 3 support to all End Users for Incidents and Service Requests that cannot be resolved or fulfilled by the Service Desk.
  • Manage and provide physical support for End User Productivity and Service Desk Equipment, including client-supplied headsets, Smartphones, and tablets.
  • Work with Other Service Partners by providing physical support for Infrastructure at client locations that host EUPSD Services.
  • Provide advice and assistance to End Users as required in connection with End User Productivity and Service Desk Equipment and Services.
  • Allow the client to engage the Service Partner on issues without calling the Service Desk and be responsible for opening records for both Incidents and Requests on behalf of End Users.
  • Maintain a high degree of professionalism and ensure customer satisfaction throughout all transactions.

Requirements:

  • NV1 Security Clearance is required for this role.
  • Time management and motivated and enthusiastic.
  • Experience in the delivery of IT support services with specified KPIs.
  • Effective verbal and written communication skills.
  • Strong focus on providing customer service with great verbal and written communication skills.
  • Problem-solving abilities and an analytical mindset.
  • A keen interest in developing a career in IT.

Unisys is an Equal Opportunity Employer:

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status, or any other category protected by law.

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