Front Office Operations Supervisor

6 days ago


Port Stephens, Australia Travel + Leisure Co. Full time
Discover a Career in Hospitality

We are seeking an experienced Front Office Duty Manager to join our team at Club Wyndham Shoal Bay, a luxurious resort offering stunning ocean views and modern accommodations.

As a key member of our front office team, you will be responsible for ensuring the efficient day-to-day operation of the Reception desk, including greeting and registering owners and guests, providing information on local area attractions, administration, and managing any guest issues that may arise.

You will also be responsible for building, developing, training, and leading a team to promote high levels of customer service.

Our company, Travel + Leisure Co., is committed to delivering exceptional experiences for millions of travelers worldwide. We believe in the impact of a helping hand and the power of vacations. If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:
  • Greet and register owners and guests
  • Provide information on local area attractions
  • Manage administration tasks
  • Manage guest issues
  • Build, develop, train, and lead a team
Requirements:
  • Proven experience in a Front Office department at a supervisory level
  • Knowledge of hotel property management systems
  • Excellent communication skills
  • Positive attitude and passion for delivering exceptional customer service
  • Exceptional time management skills and ability to work under pressure
What We Offer:
  • Immediate start
  • Subsidised private health insurance
  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand

We are an equal opportunity employer, and all applications will be considered without attention to protected class membership. Our estimated salary for this role is $80,000 - $100,000 per annum, depending on experience.



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