Front Office Supervisor
1 month ago
At Travel + Leisure Co., we're passionate about delivering unforgettable experiences for our guests. As a Front Office Supervisor, you'll play a vital role in ensuring the smooth operation of our Reception desk, providing top-notch service to our owners and guests, and building a high-performing team that shares our commitment to excellence.
Your Key Responsibilities
- Lead a team of customer service professionals to deliver exceptional experiences for our guests
- Manage the day-to-day operations of the Reception desk, including guest registration, information provision, and issue resolution
- Develop and implement strategies to promote high levels of customer satisfaction and loyalty
- Collaborate with other departments to ensure seamless service delivery and continuous improvement
- Conduct performance evaluations, provide coaching and training, and develop talent within the team
What We Offer
- A dynamic and inclusive work environment that values diversity, equity, and inclusion
- A comprehensive benefits package, including subsidized private health insurance and professional development funding
- Discounted hotel stays across Australia, Fiji, and New Zealand
- Opportunities for career growth and development in a value-driven organization
What We're Looking For
- Proven experience in a Front Office department at a supervisory level, with a strong track record of delivering exceptional customer service
- Knowledge of hotel property management systems, with a preference for Opera
- Excellent communication, interpersonal, and leadership skills
- Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously
- Strong problem-solving and negotiation skills, with a focus on finding solutions that meet the needs of all stakeholders
We're a company that values hospitality, inclusivity, and community. Our team members are passionate about delivering exceptional experiences and making a positive impact on our guests' lives. If you share our values and are committed to excellence, we'd love to hear from you.
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