Front Office Supervisor

1 week ago

Port Douglas, Queensland, Australia Travel + Leisure Co. Full time
Unlock the Art of Exceptional Customer Service

At Travel + Leisure Co., we're passionate about delivering unforgettable experiences for our guests. As a Front Office Supervisor, you'll play a vital role in ensuring the smooth operation of our Reception desk, providing top-notch service to our owners and guests, and building a high-performing team that shares our commitment to excellence.

Your Key Responsibilities

  • Lead a team of customer service professionals to deliver exceptional experiences for our guests
  • Manage the day-to-day operations of the Reception desk, including guest registration, information provision, and issue resolution
  • Develop and implement strategies to promote high levels of customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless service delivery and continuous improvement
  • Conduct performance evaluations, provide coaching and training, and develop talent within the team

What We Offer

  • A dynamic and inclusive work environment that values diversity, equity, and inclusion
  • A comprehensive benefits package, including subsidized private health insurance and professional development funding
  • Discounted hotel stays across Australia, Fiji, and New Zealand
  • Opportunities for career growth and development in a value-driven organization

What We're Looking For

  • Proven experience in a Front Office department at a supervisory level, with a strong track record of delivering exceptional customer service
  • Knowledge of hotel property management systems, with a preference for Opera
  • Excellent communication, interpersonal, and leadership skills
  • Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously
  • Strong problem-solving and negotiation skills, with a focus on finding solutions that meet the needs of all stakeholders
Where Memories Start with You

We're a company that values hospitality, inclusivity, and community. Our team members are passionate about delivering exceptional experiences and making a positive impact on our guests' lives. If you share our values and are committed to excellence, we'd love to hear from you.

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