Front Office Supervisor

1 month ago


Port Douglas, Queensland, Australia Travel + Leisure Co. Full time
Unlock the Art of Exceptional Customer Service

At Travel + Leisure Co., we're passionate about delivering unforgettable experiences for our guests. As a Front Office Supervisor, you'll play a vital role in ensuring the smooth operation of our Reception desk, providing top-notch service to our owners and guests, and building a high-performing team that shares our commitment to excellence.

Your Key Responsibilities

  • Lead a team of customer service professionals to deliver exceptional experiences for our guests
  • Manage the day-to-day operations of the Reception desk, including guest registration, information provision, and issue resolution
  • Develop and implement strategies to promote high levels of customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless service delivery and continuous improvement
  • Conduct performance evaluations, provide coaching and training, and develop talent within the team

What We Offer

  • A dynamic and inclusive work environment that values diversity, equity, and inclusion
  • A comprehensive benefits package, including subsidized private health insurance and professional development funding
  • Discounted hotel stays across Australia, Fiji, and New Zealand
  • Opportunities for career growth and development in a value-driven organization

What We're Looking For

  • Proven experience in a Front Office department at a supervisory level, with a strong track record of delivering exceptional customer service
  • Knowledge of hotel property management systems, with a preference for Opera
  • Excellent communication, interpersonal, and leadership skills
  • Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously
  • Strong problem-solving and negotiation skills, with a focus on finding solutions that meet the needs of all stakeholders
Where Memories Start with You

We're a company that values hospitality, inclusivity, and community. Our team members are passionate about delivering exceptional experiences and making a positive impact on our guests' lives. If you share our values and are committed to excellence, we'd love to hear from you.



  • Port Douglas, Queensland, Australia Travel + Leisure Co. Full time

    Delivering Exceptional Guest ExperiencesAt Travel + Leisure Co., we're committed to putting the world on vacation. As a Front Office Supervisor, you'll play a key role in ensuring the smooth operation of our Reception desk, providing top-notch service to our owners and guests, and resolving any issues that may arise.Key ResponsibilitiesManage the day-to-day...


  • Port Douglas, Queensland, Australia Travel + Leisure Co Full time

    We are seeking a skilled Front Office Supervisor to join our team at Travel + Leisure Co. Our mission is to deliver exceptional customer experiences and provide a unique vacation ownership experience for our members.Key Responsibilities:Ensure the efficient day-to-day operation of the Reception desk, including greeting and registering of owners and...


  • Port Douglas, Queensland, Australia Travel + Leisure Co. Full time

    Delivering Exceptional Guest ExperiencesAt Travel + Leisure Co., we strive to put the world on vacation. As a Front Office Supervisor, you will play a crucial role in ensuring the efficient day-to-day operation of the Reception desk, providing exceptional guest experiences, and promoting high levels of customer service.Key ResponsibilitiesGreet and register...


  • Port Douglas, Queensland, Australia Travel + Leisure Co Full time

    At Travel + Leisure Co., we strive to put the world on vacation. As a Front Office Supervisor, you will play a critical role in ensuring our guests have an exceptional experience at our resort. Your responsibilities will include managing the day-to-day operations of the reception desk, greeting and registering owners and guests, providing information on...


  • Port Douglas, Queensland, Australia Travel + Leisure Co Full time

    Company OverviewTravel + Leisure Co. is a leading global hospitality company dedicated to delivering exceptional vacation experiences for millions of travelers worldwide.We operate a network of 245 vacation club resort locations across the globe, with a team of over 25,000 associates working together to put the world on vacation.Salary and BenefitsAs a Front...


  • Port Douglas, Queensland, Australia Travel + Leisure Co Full time

    We Put the World on VacationAt Travel + Leisure Co., our mission is to provide exceptional vacation experiences for millions of travelers worldwide. We're looking for a talented Front Office Supervisor to join our Club Wyndham Port Douglas team.O Where No Two Days Are the SameAs a Front Office Supervisor, you'll be responsible for ensuring the efficient...


  • Port Douglas, Queensland, Australia Travel + Leisure Co Full time

    We Put the World on VacationAt Travel + Leisure Co., our mission is to deliver exceptional customer experiences for millions of travelers worldwide. As a Front Office Supervisor, you will play a key role in ensuring the efficient day-to-day operation of the Reception desk, providing top-notch service to owners and guests, and managing any guest issues that...

  • Front Desk Supervisor

    4 weeks ago


    Port Douglas, Queensland, Australia Marriott Full time

    About the Role:We're seeking an exceptional Front Desk Supervisor to lead our Front Office team in delivering exceptional guest experiences. As a key member of our Sheraton community, you'll be responsible for supervising the front office team, supporting them with general operational tasks, and exceeding guest expectations.Key Responsibilities:Supervise and...


  • Port Douglas, Queensland, Australia Travel + Leisure Co. Full time

    Delivering Exceptional Guest ExperiencesWe are seeking a Front Office Supervisor to join our team at Club Wyndham Port Douglas. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of the Reception desk, providing exceptional service to our owners and guests, and managing any issues that may arise.Key...

  • Front Desk Supervisor

    3 weeks ago


    Port Douglas, Queensland, Australia Marriott Full time

    Hotel Guest Services Supervisor RoleAt Marriott International, we're committed to putting people first. As a Front Desk Supervisor, you'll be part of a community that values equality, diversity, and inclusiveness. We invite you to join our team and become a part of our global community.Key Responsibilities:Be the connecter and facilitator of collective power...


  • Port Douglas, Queensland, Australia Travel + Leisure Co Full time

    We are seeking a highly skilled Front Office Supervisor to join our team at Club Wyndham Port Douglas. As a key member of our front office team, you will be responsible for ensuring the efficient day-to-day operation of the Reception desk, including greeting and registering of owners and guests, providing information to local area attractions,...


  • Port Douglas, Queensland, Australia Travel + Leisure Co Full time

    Unlock a World of Vacation PossibilitiesWe are seeking an exceptional Vacation Club Front Office Manager to join our team at Travel + Leisure Co.About UsAt Travel + Leisure Co., we are driven by a simple yet powerful mission: to put the world on vacation. With a portfolio of iconic brands, including Club Wyndham, Worldmark, Margaritaville Vacation Club, and...


  • Port Douglas, Queensland, Australia Marriott Full time

    Front Office Duty Manager OpportunityWe are seeking an experienced and motivated Front Office Duty Manager to lead daily operations in our iconic Resort, situated between the renowned Great Barrier Reef and the Daintree Rainforest in Tropical North Queensland.The successful candidate will possess a strong background in hotel operations, with experience in...

  • Operations Manager

    5 days ago


    Port Douglas, Queensland, Australia Marriott International Full time

    Company Overview">Sheraton Grand Mirage Port Douglas is part of the Marriott International Group, a leading global hospitality company with numerous brands, hotels, and opportunities for growth.We have 8,500 properties across the globe in more than 138 countries. Learn more about our company here.Salary">The estimated salary range for this role is AU$80,000...

  • Duty Manager

    1 month ago


    Port Douglas, Queensland, Australia Marriott International Full time

    Front Office Management OpportunitySheraton Grand Mirage Port Douglas, part of the Marriott International Group, is seeking an experienced Duty Manager to lead daily Front Office operations.Key Responsibilities:Deliver outstanding service to exceed guest needs and enhance guest satisfaction.Coordinate Front Office daily operations, working effectively with...


  • Port Douglas, Queensland, Australia Oaks Hotels Full time

    Key ResponsibilitiesConduct guest arrivals and departuresProvide exceptional guest serviceAssist guests and make accurate bookingsMaintain accurate guest accounts and confidentialityResolve guest queries and complaints efficientlyRequirementsMinimum 6 months hotel front office experienceStrong computer skills and knowledgeProfessional communication and...


  • Port Douglas, Queensland, Australia Marriott Full time

    Job SummaryWe are seeking a highly motivated Front Office Hospitality Specialist to join our team at Sheraton Grand Mirage Resort Port Douglas. This is an exciting opportunity to work in a dynamic and fast-paced environment, providing exceptional customer service and ensuring seamless guest experiences.About the RoleThe successful candidate will be...

  • Operations Lead

    2 weeks ago


    Port Douglas, Queensland, Australia Marriott International Full time

    Company OverviewSheraton Grand Mirage Port Douglas is a leading resort situated in Tropical North Queensland, boasting 295 guest rooms and suites. As part of the Marriott International Group, we offer a dynamic work environment with opportunities for growth and success.About This RoleWe are seeking an experienced Operations Lead to join our Front Office...


  • Port Douglas, Queensland, Australia Marriott International Full time

    Company OverviewSheraton Grand Mirage Port Douglas is part of the Marriott International Group, a leading global hospitality company with 8,500 properties and 31 brands across 138 countries.About UsWe strive to deliver exceptional experiences for our guests and offer opportunities for associates to grow and succeed.Job Title: Duty ManagerThe successful...

  • Duty Manager

    2 weeks ago


    Port Douglas, Queensland, Australia Marriott Full time

    Job DescriptionAt Marriott International, we are committed to delivering exceptional guest experiences and exceeding their expectations. As a Duty Manager, you will play a key role in leading our Front Office team to achieve this goal.Responsibilities:Guest Satisfaction: Seek out opportunities to deliver outstanding service and exceed guest needs.Operational...