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Front Office Supervisor

2 months ago

Port Douglas, Queensland, Australia Travel + Leisure Co Full time
Company Overview

Travel + Leisure Co. is a leading global hospitality company dedicated to delivering exceptional vacation experiences for millions of travelers worldwide.

We operate a network of 245 vacation club resort locations across the globe, with a team of over 25,000 associates working together to put the world on vacation.

Salary and Benefits

As a Front Office Supervisor at Travel + Leisure Co., you can expect a competitive salary of $65,000 per annum, plus additional benefits including subsidised private health insurance, professional development funding, and discounted hotel stays across Australia, Fiji, New Zealand.

Job Description

The Front Office Supervisor plays a crucial role in ensuring the efficient day-to-day operation of the Reception desk, providing exceptional customer service, and managing any guest issues that may arise.

You will also be responsible for building, developing, training, and leading a team to promote high levels of customer service, contributing to the company's vision to put the world on vacation.

Required Skills and Qualifications
  • Proven experience in a Front Office department at a supervisory level, either as a Team Leader, Shift Supervisor, or Duty Manager (3 years)
  • Knowledge of hotel property management systems, Opera preferred
  • Events experience highly regarded
  • Excellent communication skills, written, verbal, and active listening
  • Detail-focused with an organised approach and ability to multitask
  • Positive attitude, vibrant, and passionate about delivering exceptional customer service and exceeding expectations
  • Exceptional time management skills and the ability to work under pressure
  • Strong negotiation and problem-solving skills
  • Proficiency in using a computer and Microsoft Office applications
  • Bookkeeping/finance experience is highly regarded
  • Immaculate presentation and grooming standards
  • Ability to work a flexible roster, including weekends and school and public holiday periods
  • The capability to work in a fast-paced environment both as part of a team and autonomously
Where You'll Begin Your Journey

Wyndham Destinations Asia Pacific develops, markets, and sells vacation ownership interests in a network of 51 resorts across Australia, New Zealand, Fiji, Bali, Thailand, Hawaii, Japan, and Europe, serving more than 60,000 vacation owners in Club Wyndham South Pacific.

Our Pacific corporate offices are located on the Gold Coast in Australia, with regional offices in Singapore, Shanghai, Indonesia, Thailand, Japan, and Clark in the Philippines.