Front Office Supervisor
4 days ago
At Travel + Leisure Co., we're committed to putting the world on vacation. As a Front Office Supervisor, you'll play a key role in ensuring the smooth operation of our Reception desk, providing top-notch service to our owners and guests, and resolving any issues that may arise.
Key Responsibilities
- Manage the day-to-day activities of the Reception desk, including greeting and registering guests, providing information on local attractions, and handling administrative tasks.
- Build and lead a high-performing team, promoting excellent customer service and ensuring seamless communication among team members.
- Develop and implement strategies to enhance the guest experience, driving loyalty and retention.
What We Offer
- A dynamic and inclusive work environment that values innovation and growth.
- A comprehensive benefits package, including subsidized private health insurance, professional development funding, and discounted hotel stays across Australia, Fiji, and New Zealand.
Requirements
- Proven experience in a Front Office department at a supervisory level, with a strong track record of delivering exceptional customer service.
- Knowledge of hotel property management systems, with a preference for Opera.
- Excellent communication, problem-solving, and leadership skills, with the ability to work under pressure and adapt to changing situations.
Why Join Us?
At Travel + Leisure Co., we're passionate about creating unforgettable experiences for our guests. As a Front Office Supervisor, you'll have the opportunity to make a real impact, drive business growth, and develop your skills in a fast-paced and dynamic environment.
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