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Customer Service Representative
2 months ago
About the Role:
We are seeking a highly skilled Customer Service Consultant to join our team at Rentokil Initial. As a key member of our Customer Service team, you will be responsible for providing exceptional customer service, sales, and support to our domestic customers.
Key Responsibilities:
- Respond to inbound calls and email inquiries from customers in a timely and professional manner.
- Proactively make outbound calls to existing customers to promote our products and services.
- Resolve customer queries quickly and accurately, ensuring a positive customer experience.
- Schedule appointments for residential customers and convert incoming inquiries into sales opportunities.
- Liaise with colleagues to ensure seamless communication and collaboration.
- Meet sales targets and maintain accurate customer records and details.
Requirements:
- Experience working in customer service or call centre environments.
- Demonstrated experience in phone sales and converting enquires into sales.
- Good negotiating skills and ability to work calmly under pressure.
- Proficient in using multiple database systems and email programs.
- Excellent verbal and written communication skills.
- Ability to work in a team environment and support fellow colleagues.
- Professional, reliable, and punctual.
About Us:
We are proud to be the global expert in pest, hygiene, and indoor plant care. Our team is driven by a passion to help protect people, enhance lives, and preserve our planet. We are committed to making a positive difference for our customers and communities.
