Optical Customer Service Representative

13 hours ago


Townsville, Queensland, Australia Vision Australia Full time
About the Opportunity

We are seeking a highly skilled and customer-focused Optical Customer Service Representative to join our Vision Store team in Townsville. In this exciting role, you will have the opportunity to provide exceptional face-to-face customer service, conduct product demonstrations, and manage online inquiries to enhance the customer experience.

As an Optical Customer Service Representative, your key responsibilities will include:

  • Supporting general customer inquiries in multiple channels, including face-to-face, phone, and email;
  • Processing equipment claims for MAC, DVA, NDIS, and other funded sales;
  • Administering online communication platforms for the Vision Store team.

You will be working closely with our customers to understand their needs and preferences, providing tailored solutions to meet their requirements. Your excellent communication skills, both verbal and written, will enable you to effectively communicate with customers, colleagues, and management.

In addition to your customer-facing responsibilities, you will also have the opportunity to develop your skills in optical dispensing/assistant or medical equipment/technology sales, if you have prior experience in these areas.

About You

To succeed in this role, you will need to possess a high level of proficiency in online customer support platforms, as well as strong Microsoft Office skills. Your ability to work independently and as part of a team will be essential, as you will be required to collaborate with colleagues to achieve common goals.

We encourage applications from individuals who share our commitment to supporting people who are blind or have low vision, and who identify as Aboriginal or Torres Strait Islander.

Benefits

This is an excellent opportunity to join a leading organization in the disability sector and make a meaningful contribution to the lives of others. Some of the benefits of working with us include:

  • A competitive annual salary of $73,803 + Superannuation, with the possibility of Salary Packaging up to $15,900 per year;
  • The opportunity to develop your skills and knowledge in a supportive and inclusive environment;
  • Ongoing professional development opportunities and micro-learning sessions available for all staff.

We value diversity and inclusivity and welcome applications from candidates from diverse backgrounds.



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