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Customer Service Representative
1 month ago
At BlueScope, we're seeking a skilled Customer Service Representative to join our team. As the first point of contact for our customers, you'll be responsible for managing the customer order lifecycle, ensuring accurate and timely processing of orders. You'll work closely with internal teams to deliver exceptional customer experiences, leveraging your excellent communication and negotiation skills to resolve issues effectively.
Key responsibilities include:
- Managing customer orders, quotes, and queries via phone and email
- Collaborating with internal stakeholders to meet customer expectations and requirements
- Providing internal support and feedback to sales teams with customer information
- Resolving issues and improving the customer experience
As a self-motivated and quick-thinking individual, you'll thrive in a dynamic environment and be part of a supportive team. You'll bring:
- Excellent communication, negotiation, and interpersonal skills
- Strong customer focus with the ability to resolve issues effectively and efficiently
- The ability to pick up new and custom IT systems quickly
- A proactive approach in building constructive and effective relationships
- High attention to detail and ability to complete multiple tasks simultaneously
At BlueScope, we're committed to fostering an inclusive work environment and driving sustainable growth. We're passionate about creating innovative solutions for our customers and communities, and we're excited to have you join our team.
