Customer Service Representative

14 hours ago


Townsville, Queensland, Australia Avis Full time

We are seeking a passionate and motivated individual to join our team as a Customer Service Representative. In this role, you will be the face of our brand, interacting with customers at the rental counter while marketing products and services, completing rental bookings, and responding to general customer inquiries.

About the Role

You will be responsible for establishing customer car rental needs by actively listening, reviewing ABG's various add-ons and services to determine what may best suit the customer, communicating rental procedures and guidelines effectively, and completing rental bookings in a timely, efficient, and accurate manner.

Key Responsibilities

  • Establish customer car rental needs by actively listening
  • Review ABG's various add-ons and services to determine what may best suit the customer
  • Communicate rental procedures and guidelines effectively
  • Complete rental bookings in a timely, efficient, and accurate manner
  • Answer customer questions and inquiries

What We Offer

  • Hourly pay + loadings + commission incentives
  • Wellbeing program incl. life insurance + discounted health insurance + superannuation options
  • Access to Perkbox – discounts and offers with hundreds of retailers and big brands
  • Employee discounts on car rental across Avis Budget Group
  • Employee Assistance Program (EAP) provided by Converge – 24/7 support for your mental health and wellbeing
  • Full training provided to help you achieve your goals & reach your potential

Requirements

  • Applicants must have a full and valid driver's license
  • This is a casual position that requires a minimum availability of 3-4 days per week
  • Ability to work in a fast-paced environment while delivering exceptional customer service
  • Previous experience within retail, hospitality, customer service, sales, or similar roles
  • Ability to follow procedures and adhere to company guidelines and standards
  • Comfortable learning and using various computer systems to accurately input rental information

About Us

At Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we're moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance-driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.

We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportation solutions.

We are committed to diversity, equity, and inclusion within the company's workforce, consumer base, communities, and supply chain.



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