Customer Service Representative

3 weeks ago


Townsville, Queensland, Australia Qantas Full time
Customer Service Agent Role

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Agent. As a key member of our airport operations, you will be responsible for providing exceptional customer service to our passengers, ensuring a positive and memorable experience for all.

Key Responsibilities:

  • Meet and greet customers, providing a warm and welcoming environment
  • Assist with boarding and disembarking flights, ensuring a smooth and efficient process
  • Provide information and support to customers, addressing any queries or concerns
  • Work collaboratively with our team to maintain a high level of customer satisfaction

Requirements:

  • Recent face-to-face customer service experience in a hospitality or tourism environment
  • A passion for delivering exceptional customer service
  • Ability to work a 7-day rotational shift roster, covering a 24/7 operation
  • Unrestricted driver's license

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment

About Qantas:

Qantas is a leading Australian airline, committed to providing exceptional customer service and experiences. We are proud to be a part of the Qantas Group, a company that values diversity, inclusion, and employee development.



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