Customer Service Representative

4 days ago

Townsville, Queensland, Australia Bluescope Full time

Job Description

At BlueScope, we offer opportunities to innovate and learn and grow with the business, always driven by Our Purpose – to create and inspire smart solutions in steel, to strengthen our communities for the future. With inclusive leadership and a positive, passionate team, working with us is an opportunity to experience a culture of connection and care, where every action you take matters, creating innovative solutions for our customers and communities.

The Opportunity

Our Lysaght business is looking for a Customer Service Representative to join the Customer Service Team based in Townsville. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.

In this varied role, you will be the first point of contact for our resellers, roof fix and building customers requiring a variety of superior products and solutions that we offer. Your day will see you managing the customer order lifecycle from beginning to end, ensuring that orders are processed accurately and in a timely manner. Partnering closely with internal teams to deliver on customer expectations, success will grow from your ability to embrace the persistence to see a job through to the end.

What Will You Do?

Being the face of BlueScope for our customers, you will be:

  • interacting with our customers via phone and email managing orders, quotes and queries
  • following up quotations and enquiries converting these into sales opportunities
  • collaborating with internal stakeholders including marketing, warehouse and sales departments to ensure customer expectations and requirements are met - including product specifications, and delivery timetable
  • providing internal support and regular feedback to our sales teams with customer information
  • resolving issues and seeking ways to improve the customer's experience

More About You

A self-motivated, quick thinker, you quickly adapt and can juggle more than one task at any given time, you enjoy working in a dynamic environment and part of a supportive team. In addition, you will bring:

  • excellent communication, negotiation, and interpersonal skills
  • strong customer focus with the ability to resolve issues effectively and efficiently
  • the ability to pick up new and custom IT systems quickly
  • a proactive approach in building constructive and effective relationships
  • high attention to detail and ability to complete multiple tasks simultaneously
  • a commitment to your own safety and well-being while caring for others

As we continue to create strength for the future through our people, products and solutions, we want each and every day to be a chance to:​

  • create innovative solutions for our customers and communities ​
  • learn and develop as you grow, building career pathways for the future ​
  • experience connection and care, and work collaboratively ​
  • deliver work that matters and have your work valued.​

At BlueScope, we offer work-life flexibility through our B-flex program. We are committed to fostering an inclusive work environment guided by our diversity and inclusion policy. We're passionate about driving our 5 sustainability outcomes that matter most to our communities, including action on climate and our 2050 net zero goal.​

It's an exciting time as we transform our business and drive sustainable growth, creating value for our customers and communities. Together, we're creating strength for the future.

We're looking for a dedicated individual to join our team and help us achieve our goals.

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