Strategic Partnership Builder

12 hours ago

Sydney, New South Wales, Australia beBeeAdaptability Full time $80,000 - $120,000
Job Overview

The role of a Customer Success Manager is pivotal in driving long-lasting partnerships with customers, ensuring they derive maximum value from our solutions.

This high-impact position requires expertise, relationships, and a strategic mindset to directly shape customer success and loyalty.

Key Responsibilities:
  1. Driving retention and renewals
  2. Growing accounts
  3. Leading licence migration
  4. Being the customer advocate
  5. Enabling adoption and engagement
  6. Measuring success

For this role, we are looking for a candidate with 3-5 years' experience in customer success or related roles, a proven track record of achieving GRR and NRR targets, and strong stakeholder management and negotiation skills.

The ideal candidate will be skilled in CRM tools and customer success platforms, a self-starter with excellent organisation, communication, and time management skills, quick to learn new technology, and comfortable with a hybrid working model and occasional travel.

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