Senior Enterprise Relationship Manager

1 day ago

Sydney, New South Wales, Australia beBeeEnterprise Full time $100,000 - $135,000

Job Description

We are seeking an experienced Senior Enterprise Relationship Manager to act as the primary relationship owner for our clients. This is a fully dedicated role, responsible for driving alignment between our clients' goals and our solutions, maximizing value delivery, and ensuring sustained adoption across stakeholders.

The ideal candidate will have deep experience in SaaS and a passion for translating complex solutions into tangible value. They will thrive in fast-paced, matrixed environments and be known for their clear communication, technical savvy, and ability to simplify the complex.

Key Responsibilities

  • Serve as the main point of contact and strategic advisor for clients.
  • Lead Quarterly Business Reviews and track progress toward ROI and solution effectiveness.
  • Document and communicate best practices, lessons learned, and tailored success plans.
  • Cordinate migrations, system upgrades, deployments, and scheduled maintenance with minimal impact to clients.
  • Maintain alignment on technical and business timelines across teams.
  • Ensure governance frameworks and change management processes are in place to support successful adoption.
  • Curate training materials and drive stakeholder learning to ensure adoption of our tools and functionality.
  • Share updates on new product features and capabilities, and recommend ways to leverage them for business impact.
  • Co-develop adoption strategies with clients to embed our technology into day-to-day operations.
  • Act as the first point of contact in escalations, managing communication and coordinating resolution across internal teams.

Requirements

  • 7+ years' experience in a client-facing role within a SaaS, cloud, or technology company.
  • Demonstrated success managing enterprise accounts—experience with government or research clients is highly desirable.
  • Strong understanding of cloud-based platforms and ability to communicate technical concepts clearly.
  • Outstanding organizational skills and ability to manage multiple priorities.
  • Proven ability to work cross-functionally and influence at all levels, including senior leadership.
  • A collaborative, proactive, and data-informed approach to client success.

About Us

We are committed to building a diverse, inclusive, and authentic workplace where everyone feels valued and empowered to succeed. If you're excited about this role but your past experience doesn't align perfectly with every qualification, we encourage you to apply anyway.

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