Enterprise Relationship Strategist

7 days ago

Sydney, New South Wales, Australia beBeeAccount Full time $100,000 - $150,000
Customer Account Management Expert

Our ideal candidate will be responsible for managing a portfolio of enterprise-level customer accounts to foster long-term business relationships that achieve early value for our customers and ensure timely renewals and revenue growth.

The successful candidate will have excellent executive-level communication and presentation skills, demonstrable empathy with customers, and a clear understanding of the value and a strong sense of urgency when servicing customers' needs. They will also have strong project management skills and the ability to develop strong product/technology/industry knowledge.

Key Responsibilities:
  • Manage a portfolio of enterprise-level customer accounts to foster long-term business relationships that achieve early value for our customers and ensure timely renewals and revenue growth.
  • Navigate complex matrix organizations and identify key stakeholders, develop and own strategic client relationships to deepen commitment to the solution at the right level.
  • Develop effective success plans based on customers' business objectives, priorities, and use cases and deliver them through proactive customer service and a high level of ownership that ensures timely renewals, high adoption of the platform, and revenue growth.
  • Take a lead in organizing and running customer-facing sessions and interactions such as quarterly business reviews, best practice sessions, executive briefings, office hours, regular touch points, and reviews.
  • Proactively identify and mitigate any risks to renewals and long-term relationships with customers.

Requirements:

  • Minimum 4 years of customer-facing experience in a services role preferably with a software vendor.
  • 3 years of experience in SaaS customer success and retention roles.
  • Prior experience in software delivery is a must; Experience in the security space is a strong plus.
  • Track record of delivering results above expectations with enterprise-level customers.

We are an equal opportunity employer and evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.

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