Lead Guest Experience Coordinator

2 weeks ago

Sydney, New South Wales, Australia Travel + Leisure Co. Full time
Delivering Exceptional Experiences

We're on a mission to put the world on vacation, and we're looking for a highly skilled professional to join our team as a Lead Guest Experience Coordinator.

About the Role

This is a full-time opportunity with immediate start. The successful candidate will be responsible for delivering qualified In-House and Rental tours to designated sites, meeting and exceeding department budgets KPIs. Key responsibilities include:

  • Recruitment, training, and performance management of Universal Marketing Agent teams
  • Day-to-day operations of Universal Marketing Agents, including all activities affecting Universal Marketing Agents
  • Month-end reporting requirements in accordance with company procedures
  • Ensuring adherence to all company and regulatory requirements regarding Universal Marketing Agent activities
  • Meeting and/or exceeding departmental budgeted expectations in production and cost efficiencies
  • Ensuring all employees stay current with required government licenses and work permits
  • Defining responsibilities of the Universal Marketing Agent teams
  • Marketing budgeting and cost accounting systems
  • Scheduling guests for maximum efficiency
  • Providing regular coaching, mentoring, and feedback to the team to ensure continued development and identify training needs
  • Traveling to resort and sales locations as required
  • Identifying trends and root causes, taking action to ensure desired results are achieved

$75,000 - $90,000 per annum + superannuation + incentives

About the Benefits

We offer a comprehensive package that includes:

  • Immediate start + full-time hours
  • Permanent full-time opportunity
  • Salary ($75,000 - $90,000) + superannuation + incentives
  • Subsidized private health insurance
  • Professional development funding
  • Discounted hotel stays across Australia, Fiji, New Zealand
Requirements

To be successful in this role, you'll need:

  • Proven extensive management experience
  • Field marketing experience and track record of results
  • Exceptional customer service focus
  • Ability to read and interpret documents such as guidelines, instructions, and manuals
  • Ability to draft process manuals and ad-hoc reports and correspondence
  • Absolute attention to detail and accuracy
  • Computer literacy in Microsoft Office Suite and ability to learn company-specific systems
  • Problem-solving skills, patience, and good listening skills
  • Demonstrated ability to assist guests and co-workers in a professional, helpful, and positive manner
  • Possesses productive, energetic, and self-motivated attributes
  • Strong personal values regarding customer service, delivering on promises, and integrity
  • Ability to recognize financial trends and implement plans to enhance profitability
  • High level of written and verbal communication skills with the ability to effectively present information and respond to questions from groups of managers, co-workers, and clients
  • Ability to use statistical data, logistics, and analytical approaches to identify trends and support strategic decision-making
  • High level of organizational and time-management skills combined with previous experience in multitasking
  • Flexibility in working schedule – ability to work weekends, public holidays, evenings as required
  • Capability to work in a fast-paced environment both as part of a team and autonomously

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