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Luxury Guest Experience Coordinator

1 month ago

Sydney, New South Wales, Australia Echo Entertainment Group Full time

**Job Title:** Luxury Guest Experience Coordinator

At Echo Entertainment Group, we're seeking a highly skilled and experienced individual to join our team as a Luxury Guest Experience Coordinator. This is an exciting opportunity for a motivated and customer-focused professional to work in the heart of Sydney's entertainment and resort destination.

The ideal candidate will possess excellent communication and interpersonal skills, with the ability to provide exceptional service to our discerning guests. They will be responsible for ensuring seamless check-ins and check-outs, handling guest queries, and providing recommendations on our range of luxury amenities and services.

We offer a competitive salary of **$60,000 - $80,000 per annum**, depending on experience. Our comprehensive benefits package includes free buffet meals, uniforms laundered daily, and 30% staff discounts across our award-winning venues.

**Key Responsibilities:**

  • Provide exceptional service to guests, responding promptly to their queries and resolving any issues that may arise.
  • Ensure smooth check-ins and check-outs, verifying guest details and processing payments efficiently.
  • Make personalized recommendations on our luxury amenities and services, including dining, entertainment, and leisure activities.
  • Develop strong relationships with colleagues and external partners to ensure seamless operations and enhance the overall guest experience.

**Requirements:**

  • Minimum 2 years' experience in a similar role within the hospitality industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Proven ability to provide exceptional service to guests, with a focus on exceeding their expectations.
  • Basic knowledge of hotel operations and systems, with the ability to learn and adapt quickly.