Ambitious Guest Experience Expert

4 days ago

Sydney, New South Wales, Australia Marriott Full time

Unlock a world of possibilities as an Ambitious Guest Experience Expert at W Hotels

A career with us is not just a job, it's a passport to opportunity. We're always looking for people who are eager to join our journey and grow in their roles.

In this role, you'll be the first point of contact on the phones and operate telephone switchboard stations. Your warm smile, dash of humor, and sprinkle of charm will make every guest feel welcome.

The Job

We're seeking a charismatic and exuberant individual who can effortlessly blend professionalism with playfulness. As a Whatever/Whenever Agent, you'll create unique and extraordinary stays for our guests by delivering exceptional guest service while maintaining a vibrant and lively atmosphere.

Your responsibilities will include:

  • Operating telephone switchboard stations
  • Being the first point of contact on the phones
  • Ensuring rates match market codes and documenting exceptions
  • Verifying and adjusting billing for guests
  • Communicating to appropriate staff when guests are waiting for an available room
  • Advising guests of messages
  • Clearing departures in computer systems
  • Coordinating with Housekeeping to track room status and guest concerns
  • Filing guest paperwork or documentation
  • Running and checking daily reports, contingency lists, and credit card authorization reports
  • Supplying guests with directions and information
  • Answering, recording, and processing all guest calls, requests, questions, or concerns; following up to ensure each has been met to guests' satisfaction
  • Counting and securing bank at the beginning and end of shift
  • Cashing guests' checks, processing all payment types, vouchers, paid-outs, charges, and providing change
  • Notifying Loss Prevention/Security of any reports of theft

The Salary

This exciting role offers a competitive salary range of $45,000 - $65,000 per annum, depending on your level of experience.

The Benefits

You'll enjoy a range of benefits, including:

  • Discounts on hotel rooms, including all properties within the Marriott International group, for you and your family & friends
  • The best hotel training opportunities produced independently by W Sydney and internationally recognised training programs by Marriott International
  • Discounts on food & beverage across all our hotels
  • Recognition programs to keep you motivated
  • Wellbeing & mindfulness programs to ensure you stay healthy
  • Employee Assistance Program
  • 'Great Places to Work' certified

About Us

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc, and Great Places to Work Institute, among others.

Our mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We're here to open doors and open minds. We are constantly inspired by new faces and new experiences.

Come and Join Our Team

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