Guest Experience Coordinator

2 months ago

Sydney, New South Wales, Australia YHA Australia Full time

Role Summary

The Guest Experience Coordinator is responsible for coordinating, promoting, and executing guest experiences, activities, and events in line with the YHA Experiences framework and ESG strategy. This role requires a creative and organized individual who can develop and maintain a diverse activity/experience program that caters to the interests and preferences of guests.

Key Responsibilities

  • Develop and maintain a diverse activity/experience program that caters to the interests and preferences of guests.
  • Promote upcoming activities and experiences through property signage, word-of-mouth, and digital channels.
  • Lead the majority of experiences and events hosted by the property and ensure appropriate team members or volunteers are running these in your absence.
  • Build strong professional relationships with external partners, clients, and key stakeholders.
  • Train and collaborate with property team members and/or volunteers to ensure the seamless execution of events.

Requirements

  • Proven experience in organizing and coordinating events or activities, preferably in the hospitality or travel industry.
  • Excellent customer service, communication, and interpersonal skills to interact with team members and guests of diverse backgrounds.
  • Strong organizational and time management abilities to handle multiple activities simultaneously.
  • Creativity and resourcefulness in designing unique and engaging experiences.
  • Proficiency in using technology and social media platforms for promotional purposes.

What We Offer

  • Access to benefits and discounts across the YHA national network of properties.
  • Professional development and career opportunity support across the YHA organisation and network.
  • Yearly social events to the snowy mountains and other locations for team building and fun.
  • We embrace diversity, celebrate the cultural holidays that are important to you.
  • Wellbeing support for you and your immediate family through the Wellbeing Gateway platform, part of our Employee Assistance Program.

Our Culture

  • At YHA, you can expect to be treated with dignity and respect.
  • We're committed to creating a diverse and inclusive workplace environment.

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