Operations Manager

4 weeks ago


Melbourne Airport, Australia AccorHotel Full time
Job Description

We are seeking a highly motivated and experienced Operations Manager to lead our Front of House team at the Novotel & ibis styles Melbourne Airport. This is an exciting opportunity to join a dynamic hotel brand and be part of a vibrant team that delivers exceptional guest experiences.

About Us

The Novotel & ibis styles Melbourne Airport is a new dual-branded hotel located just steps away from Terminal 4, Melbourne Airport. Our hotel offers 464 rooms, a fitness centre, conference rooms, pool, co-working space, and a range of food and beverage venues. We are a village centre supporting the airport community as a place to gather and socialise for everyone who travels and works from the airport precinct.

Key Responsibilities
  • Coordinate and manage the day-to-day operations of the Front Office department.
  • Lead and inspire the team to deliver exceptional guest experiences.
  • Handle guest concerns and complaints in a professional and timely manner.
  • Respond to guest feedback and provide relevant action and follow up.
  • Be flexible and willing to work mornings, evenings, and overnights across 7 days to ensure service standards are being achieved.
What You Will Gain
  • Ongoing training and development opportunities through our 'Learn your Way' Academy platforms.
  • An Employee Benefit Card offering discounted accommodation, food, and beverage at Accor properties worldwide.
  • Complimentary car parking.
  • Mental health and well-being support initiatives.
  • Access to our Employee Assistance Program.
Salary Information

The estimated annual salary for this position is between $80,000 and $110,000 AUD, depending on experience and qualifications. This figure includes base salary and allowances.


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