Operations Manager
4 weeks ago
We are seeking a highly motivated and experienced Operations Manager to lead our Front of House team at the Novotel & ibis styles Melbourne Airport. This is an exciting opportunity to join a dynamic hotel brand and be part of a vibrant team that delivers exceptional guest experiences.
About UsThe Novotel & ibis styles Melbourne Airport is a new dual-branded hotel located just steps away from Terminal 4, Melbourne Airport. Our hotel offers 464 rooms, a fitness centre, conference rooms, pool, co-working space, and a range of food and beverage venues. We are a village centre supporting the airport community as a place to gather and socialise for everyone who travels and works from the airport precinct.
Key Responsibilities- Coordinate and manage the day-to-day operations of the Front Office department.
- Lead and inspire the team to deliver exceptional guest experiences.
- Handle guest concerns and complaints in a professional and timely manner.
- Respond to guest feedback and provide relevant action and follow up.
- Be flexible and willing to work mornings, evenings, and overnights across 7 days to ensure service standards are being achieved.
- Ongoing training and development opportunities through our 'Learn your Way' Academy platforms.
- An Employee Benefit Card offering discounted accommodation, food, and beverage at Accor properties worldwide.
- Complimentary car parking.
- Mental health and well-being support initiatives.
- Access to our Employee Assistance Program.
The estimated annual salary for this position is between $80,000 and $110,000 AUD, depending on experience and qualifications. This figure includes base salary and allowances.
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Operations Manager
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