Airport Operations Manager

4 weeks ago


Melbourne Airport, Australia Hainan Airlines Holding Co., Ltd Full time

Hainan Airlines is the only Skytrax 5-Star Chinese airline, offering flights to over 100 destinations worldwide. As a key member of our team, you will play a crucial role in ensuring the smooth operation of our airport services.

Your key responsibilities will include:

  • Overseeing all aspects of airport operations, including check-in, boarding, and baggage handling
  • Managing a team of Ground Handling Agents (GHAs) and providing training and performance management
  • Ensuring compliance with all aviation regulations and safety procedures
  • Maintaining effective communication with other departments and stakeholders, including airport authorities and other airlines
  • Managing customer feedback and complaints, ensuring our passengers receive exceptional service

To be successful in this role, you will need:

  • At least 1 year of experience in aviation operations, preferably in a management role
  • Strong leadership and team management skills, with the ability to motivate and develop staff
  • Excellent communication skills, with the ability to communicate with a wide range of stakeholders
  • Sound knowledge of aviation regulations and safety procedures
  • Customer-focused mindset, with a passion for delivering outstanding service

This is an exciting opportunity to join a dynamic team and contribute to the success of Hainan Airlines.



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