Airport Operations Manager
4 weeks ago
Hainan Airlines is the only Skytrax 5-Star Chinese airline, offering flights to over 100 destinations worldwide. As a key member of our team, you will play a crucial role in ensuring the smooth operation of our airport services.
Your key responsibilities will include:
- Overseeing all aspects of airport operations, including check-in, boarding, and baggage handling
- Managing a team of Ground Handling Agents (GHAs) and providing training and performance management
- Ensuring compliance with all aviation regulations and safety procedures
- Maintaining effective communication with other departments and stakeholders, including airport authorities and other airlines
- Managing customer feedback and complaints, ensuring our passengers receive exceptional service
To be successful in this role, you will need:
- At least 1 year of experience in aviation operations, preferably in a management role
- Strong leadership and team management skills, with the ability to motivate and develop staff
- Excellent communication skills, with the ability to communicate with a wide range of stakeholders
- Sound knowledge of aviation regulations and safety procedures
- Customer-focused mindset, with a passion for delivering outstanding service
This is an exciting opportunity to join a dynamic team and contribute to the success of Hainan Airlines.
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