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Hospitality Operations Manager

1 month ago


Melbourne Airport, Australia AccorHotel Full time

We are seeking a highly motivated and organized individual to join our team as Front Office Manager at the Novotel & ibis styles Melbourne Airport.

About the Role

This is a dynamic opportunity for someone who is passionate about delivering exceptional guest experiences and leading a high-performing Front Office team.

As Front Office Manager, you will be responsible for coordinating and managing the day-to-day operations of the Front Office department, ensuring seamless delivery of services to our guests.

Key Responsibilities
  • Manage daily Front Office operations, including guest check-ins, check-outs, and room allocations.
  • Cascade hotel policies and procedures to the Front Office team, ensuring consistency in service delivery.
  • Maintain accurate records and reports, providing insights to drive business growth and improvement.

You will work closely with other departments to ensure that all aspects of the hotel operation run smoothly, efficiently, and effectively.

What You'll Need
  • A minimum of 2 years' experience in a similar role in the hospitality industry.
  • Excellent leadership and communication skills, with the ability to motivate and inspire a high-performing team.
  • A proven track record of driving sales growth and revenue increases through effective marketing strategies and initiatives.
Benefits

Our company offers a competitive salary package, including:

  • $65,000 - $80,000 per annum, depending on experience.
  • Opportunities for career advancement and professional development.
  • A comprehensive benefits package, including health insurance, superannuation, and employee assistance program.

We are proud to offer a supportive and inclusive workplace culture, where everyone has the opportunity to succeed and grow.