Airport Operations Manager

3 weeks ago


Melbourne Airport, Australia Accor Full time
Accomplish Exceptional Service at Accor

As a Front Office Manager, you will be part of the dynamic team at Novotel & ibis styles Melbourne Airport.

About Us

We are more than just a hospitality company – we are a community that welcomes and empowers individuals to grow. Our mission is to provide an exceptional experience for our guests while fostering a culture of diversity, inclusion, and belonging.

About the Role

This is an exciting opportunity to join our team as a Front Office Manager, where you will be responsible for overseeing the daily operations of the Front Office department. You will lead and inspire your team to deliver outstanding service, ensuring every guest interaction is memorable and positive.

Key Responsibilities:
  • Manage daily operations, including coordinating tasks and activities within the Front Office team.
  • Address guest concerns promptly and effectively, ensuring their needs are met and exceeding expectations.
  • Respond to guest feedback, taking relevant action and following up to ensure satisfaction.
  • Be flexible and willing to work varied shifts, including mornings, evenings, and overnights, to maintain high service standards.
About the Team

You will be working in a fast-paced environment with a diverse team of professionals who share your passion for delivering exceptional service. Our hotel offers a range of amenities, including a fitness center, conference rooms, pool, and co-working space, making it an ideal place to work and socialize.What We Offer

We invest in our people's growth and development, offering training programs through our



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