Operations Manager

1 month ago

Melbourne Airport, Australia Avis Full time

We are looking for our next Operations Manager, to drive our team and locations to new heights, whilst delivering great experiences to our valued customers. You’ll oversee all activities at our rental location and ensure we’re running smoothly and profitably with satisfied customers and employees alike.

About the Role

You will primarily be responsible for managing a team and vehicle fleet requirements of operations in order to meet business goals. The successful candidate will be a self-motivated individual that will undertake all duties involved with the successful running of the Avis Budget Group facility. This exciting and fast paced role presents an excellent opportunity for a talented individual to utilise their leadership skills and operational expertise.

Responsibilities

  • Effectively manage vehicle fleet levels and employee rostering to meet customer demands

  • Action and monitor reporting and financial plans to contribute to the development of the annual business plan for your location.

  • Manage location performance against the strategic plan and implement necessary contingency measures to ensure targets are achieved.

  • Monitor the level of customer service being delivered and continually identify and implement strategies to increase customer satisfaction.

  • Create and facilitate a team environment within airport operations.

  • Identify and continually monitor employee needs and implement actions to increase employee satisfaction and manage the performance of employees as needed.

Skills & Experience

  • Strong leadership skills with previous experience in managing teams

  • Experience in coaching to further develop your employees while maximizing performance

  • Ability to work in a fast paced environment while of multi-tasking capabilities

  • Conflict resolution skills

  • Excellent computer proficiency

Benefits and Perks

  • Competitive Salary + Performance Bonus + Company Car

  • Wellbeing programme incl. life insurance + discounted health insurance + superannuation options

  • Access to Perkbox – discounts and offers with hundreds of retailers and big brands, including on cinema tickets, fitness classes, shopping discounts and much more

  • Employee discounts on car rental across Avis Budget Group

  • Employee Assistance Programme (EAP) provided by Converge – 24/7 support for your mental health and wellbeing

  • Full training provided to help you achieve your goals & reach your potential

Who We Are: 

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions. 

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards. 

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate. 

At Avis Budget Group we embrace and promote diversity, equity, and inclusion within the company’s workforce, consumer base, communities, and supply chain. We value each employee whose talent, skills, and personality have helped to establish the company as a leading provider of global transportations solutions.

Our Reconciliation Action Plan enables us to deepen our understanding of its sphere of influence and the unique contribution we can make to lead progress.

Melbourne Airport

Victoria

Australia

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