Hearing Health Customer Service Specialist

1 week ago

Toowoomba, Queensland, Australia beBeeExcellence Full time $74,000 - $89,000
Customer Service Excellence in Hearing Health

Our hearing health care services are seeking a dedicated and hands-on customer service professional to join our team. This is an exciting opportunity for someone who loves interacting with people and providing exceptional service.

The ideal candidate will be responsible for managing the day-to-day operations of our clinics, including welcoming clients, scheduling appointments, and providing administrative support to clinicians.

Key responsibilities include:

  • Welcoming clients and delivering optimal outcomes
  • Scheduling and confirming appointments
  • Providing administrative support to clinicians
  • Efficiently managing clinic operations
  • Managing phone lines and shared email inboxes
  • Billing clients accurately and processing payments
  • Learning and utilizing software applications

To succeed in this role, you will need:

  • Prior experience in face-to-face customer service and/or administration
  • A passion for delivering outstanding client experiences
  • Excellent communication and active listening skills
  • Resilience, self-motivation, and high energy levels
  • Strong organizational and time management skills
  • Ability to work autonomously and effectively within a team
  • Focus on achieving excellent results and outcomes
  • Intermediate computer skills
  • An interest in learning about hearing aid features and basic repair/maintenance

What benefits do we offer?

  • Competitive remuneration package
  • Salary packaging options
  • Uniform allowance
  • Paid parental leave
  • Access to discounts from over 500 retailers
  • Generous employee discounts on Sonova products
  • Online wellbeing centre and EAP
  • Access to LinkedIn Learning Platform
  • Opportunities for growth and development
  • A values-driven and people-centered culture
  • A dynamic and supportive team environment
  • A rewarding role with purpose and meaning

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