Customer Engagement Expert

4 days ago


Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

At Australia and New Zealand Banking Group Limited, we're shaping a world where business owners thrive. We're driven by a common goal: to improve the financial wellbeing of our customers.

About the Role

The purpose of this role is to identify lending opportunities for small business customers and provide working capital solutions to help them grow their business.

  1. Actively pursuing existing small business customer leads
  2. Providing high quality customer service and solutioning to a wide portfolio of small business customers
  3. Applying a broad understanding of product application
  4. Building and maintaining a strong internal network
  5. Meeting and exceeding performance targets
  6. Outbound leads-based calling to existing and new small business customers
  7. Referrals to specialist teams
Key Responsibilities

You will be accountable for:

  • Pursuing new business opportunities with existing customers
  • Developing and executing strategies to meet sales targets
  • Maintaining a deep understanding of ANZ's products and services
  • Building relationships with key stakeholders across the organisation


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