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Customer Engagement Specialist

1 week ago

Melbourne, Victoria, Australia Flybuys Full time
Flybuys Overview

We're known for being the country's most popular rewards, helping Australians get more of what they value beyond the checkout. Through our extended network of partnerships with other nationally recognised brands, we make every day simpler, easier and more rewarding for our members.

We've already built a pretty amazing team, but we're not looking for more of the same. Our day-to-day is made stronger when we surround ourselves with people who are different, like you.

Your Role

As a Customer Engagement Specialist, you'll contribute to building Australia's biggest active loyalty program by ensuring our members maximise the value they receive in the first 12 months of their membership. You'll support the Senior Marketing Manager in translating lifecycle marketing strategy into actionable campaign and initiative roadmaps.

  1. Deliver lifecycle campaigns driving acquisition of valuable new members and nurture them into engaged members through a seamless onboarding experience.
  2. Support the development of cross-channel campaigns prioritising owned channels, ensuring a cohesive and complementary approach to reach members effectively.
Your Skills and Qualifications

To succeed in this role, you'll need:

  • Tertiary qualifications in Business or Marketing.
  • 3+ years relevant industry experience.
  • Proven experience in lifecycle marketing.
  • Strong understanding of data analytics and ability to leverage insights for campaign optimisation.