Customer Engagement Manager

3 days ago


Melbourne, Victoria, Australia Mars, Incorporated and its Affiliates Full time
About the Role
We are seeking a highly motivated and experienced Customer Engagement Manager to join our team. The successful candidate will be responsible for developing and executing strategic marketing plans that drive business success and accelerate growth in the pet nutrition sector.

The Customer Engagement Manager will support Royal Canin in being the number one vet-recommended pet nutrition partner in ANZ, facilitating strategic activations and tools to drive business objectives. This includes executing a marketing plan for key account customers, driving customer management, and ensuring the success of strategic initiatives, engagement programs, and activations through collaborative efforts.

The successful candidate will have a strong understanding of the pet industry and market trends, as well as excellent communication and project management skills. They will work collaboratively with the team to foster idea sharing and build effective ways of working, creating contagious energy and a high-performing team culture that drives results and delivers business goals.

The key responsibilities of this role include:
  • Customer Marketing: Leverage data and insights to create powerful marketing plans utilizing pet owner, veterinary health, and category information.
  • Relationships: Develop and maintain collaborative relationships with targeted key accounts to understand opportunities, present high-quality marketing plans, and influence alignment and growth.
  • Team: Work collaboratively within the team to foster idea sharing and build effective ways of working, creating contagious energy and a high-performing team culture that drives results and delivers business goals.
  • Marketing & Projects: Contribute to the Royal Canin One Marketing planning and execution process, managing vet-related websites and digital needs to ensure programs and information are functioning and up to date, collaborating with agencies or suppliers, and compiling relevant reports.


  • Melbourne, Victoria, Australia Australia and New Zealand Banking Group Limited Full time

    This is an exciting opportunity for a Business Banking Manager to join our team at Australia and New Zealand Banking Group Limited. As a key member of our Commercial Banking area, you'll play a vital role in helping to proactively manage and grow a portfolio of customers through client acquisition, cross-sell, referrals, and ongoing relationship...


  • Melbourne, Victoria, Australia Mars, Incorporated and its Affiliates Full time

    Job Overview:We are seeking an experienced Vet Customer Marketing Manager to join our team in ANZ. In this role, you will be responsible for developing and executing marketing strategies to drive business growth and customer engagement.About You:You have a university bachelor's degree in Marketing Communications or a related field.You have some experience in...


  • Melbourne, Victoria, Australia MedHealth Full time

    Maintaining strong relationships with clients is essential to delivering exceptional results. As a Customer Engagement Specialist at MedHealth, you will leverage your skills and experience to drive business growth, profitability, quality initiatives, and marketing activities.You will be responsible for identifying key employers and relationships and building...


  • Melbourne, Victoria, Australia Sportsbet Pty Ltd Full time

    About usSportsbet Pty Ltd is a leading sports betting and gaming company in Australia, united behind its purpose to 'Bring Excitement to Life' for its 2 million customers. We're a tight-knit group of 1,300 teammates, with over half in Tech and Data Science teams.We contribute significantly to the Australian economy through racing and sporting codes and are...


  • Melbourne, Victoria, Australia eFinancialCareers Ltd. Full time

    We're seeking a Customer Engagement Professional to join our team and take our customer service to the next level.You'll use your exceptional listening and problem-solving skills to understand our customers' needs and preferences, developing tailored solutions that exceed their expectations. Your ability to communicate complex information in a clear and...


  • Melbourne, Victoria, Australia Everi Pty Full time

    Elevate your career as a Customer Relationship Manager at Everi Pty, where you'll have the opportunity to make a meaningful impact on people's lives. Your primary focus will be on delivering exceptional customer experiences, working closely with customers to understand their needs, and developing tailored solutions to meet their goals.Key...


  • Melbourne, Victoria, Australia Coles Full time

    Coles Group is a leading Australian retailer with a rich history dating back to 1914. We've grown to become a top 30-listed company on the ASX with over 115,000 team members and a portfolio of iconic brands.About the TeamOur Digital team is comprised of talented individuals who are passionate about creating meaningful customer experiences. They're driven by...


  • Melbourne, Victoria, Australia Singtel Full time

    Required Skills and QualificationsPrevious Experience: Proven experience as a delivery specialist in fixed data & voice/internet provisioning.Tech Knowledge: Strong understanding of technology and telco products.Change Management: Ability to interpret customer requests and ensure correct service delivery.Negotiation Skills: Strong negotiation and influencing...


  • Melbourne, Victoria, Australia Mars, Incorporated and its Affiliates Full time

    Job Summary:Mars, Incorporated and its Affiliates is seeking a highly skilled Cross-Functional Leader to drive business growth and customer engagement in the pet specialty retail sector.This role requires a seasoned professional with a deep understanding of customer marketing, sales leadership, and brand marketing, as well as a proven track record of...


  • Melbourne, Victoria, Australia Flybuys Full time

    Flybuys OverviewWe're known for being the country's most popular rewards, helping Australians get more of what they value beyond the checkout. Through our extended network of partnerships with other nationally recognised brands, we make every day simpler, easier and more rewarding for our members.We've already built a pretty amazing team, but we're not...


  • Melbourne, Victoria, Australia Qantas Airways Full time

    About the RoleWe are looking for an experienced Customer Engagement and Strategy Leader to join our team at Qantas Airways. As a key member of our customer function, you will be responsible for managing and coordinating cross-functional initiatives to improve the customer experience.As the primary point of contact for engagement with the customer team, you...


  • Melbourne, Victoria, Australia Cognizant Full time

    As a Complex Engagement Manager at Cognizant, you will be responsible for managing large-scale complex delivery engagements across multiple accounts executed within the Banking & Financial Services and Fintech sectors.The ideal candidate must have more than 20 years of IT experience managing multiple complex delivery engagements across different geographies...


  • Melbourne, Victoria, Australia Bupaoptical Full time

    The Planning & Process Analyst plays a critical role in driving the successful delivery of customer communications and personalization initiatives at Bupaoptical. This position oversees and coordinates all planning and process activities within the Customer Engagement, Personalisation & GTM (CEPG) function to ensure alignment with Bupa's strategic goals.Key...


  • Melbourne, Victoria, Australia Victoria Racing Club Full time

    Key Performance IndicatorsSupport the implementation of strategies to attract new members and retain existing ones, ensuring the organisation meets its membership targets.Oversee the acquisition process for new members, ensuring a seamless experience from sign-up to onboarding.Monitor membership renewals and work to ensure members are retained through...


  • Melbourne, Victoria, Australia Transurban Full time

    Transurban's mission is to create city-sized solutions that make a difference in people's lives. As a Senior Manager, Communications, you will play a key role in driving this mission forward by developing and executing comprehensive communication strategies.This role requires a seasoned professional with at least 10 years' experience in...

  • Engagement Manager

    1 week ago


    Melbourne, Victoria, Australia Stripe Full time

    Who we are About Stripe Stripe is a financial infrastructure platform for businesses.Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.Our mission is to increase the GDP of the internet, and we have a staggering amount of...

  • Engagement Manager

    2 weeks ago


    Melbourne, Victoria, Australia Hostplus Full time

    How will you make an impact? Are you a proactive and innovative marketing professional looking to make a positive impact to our members dignified retirement? The opportunity Hostplus is looking for a Customer Engagement Manager to lead our acquisition and retention-focused marketing programs.This role is perfect for someone who thrives in a dynamic...


  • Melbourne, Victoria, Australia ClearCompany Full time

    Job DescriptionBrandbank Group is looking for a Data-Driven Engagement Manager to lead the development and execution of data-driven customer engagement initiatives across our fashion brands – Seed Heritage, Commonry, and Unison. As the ideal candidate, you will play a pivotal role in shaping and evolving our CRM strategy to maximise customer lifetime...


  • Melbourne, Victoria, Australia Collaborative Solutions, LLC Full time

    Cognizant is seeking a highly skilled Engagement and Project Manager to join our team. This individual will be responsible for leading client engagements, developing key project deliverables, and ensuring projects are properly planned and staffed.About the RoleThe Engagement Manager is a leader, project manager, and mentor who thrives on client, company, and...


  • Melbourne, Victoria, Australia Everi Pty Part time

    Are you passionate about making a positive impact in your community? Do you have a strong desire to learn and grow in your career? If so, we encourage you to apply for the Neighborhood Engagement Manager position at Everi Pty.As a Neighborhood Engagement Manager, you will play a vital role in fostering strong relationships within your local community. Your...