Customer Engagement Director
3 days ago
- Support the implementation of strategies to attract new members and retain existing ones, ensuring the organisation meets its membership targets.
- Oversee the acquisition process for new members, ensuring a seamless experience from sign-up to onboarding.
- Monitor membership renewals and work to ensure members are retained through personalised outreach and engagement efforts.
- Support sales of ticketing and premium hospitality to drive revenue, with an appropriate level of service for each customer segment.
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Customer Engagement Director
20 hours ago
Melbourne, Victoria, Australia Sinch Full timeMain Responsibilities:The successful candidate will possess the following skills and attributes:• Proven experience in sales, preferably within the CPaaS, technology, or telecommunications industries.• Strong understanding of mid-market dynamics and the ability to engage with diverse clients.• Excellent communication, negotiation, and interpersonal...
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Customer Growth Director
4 days ago
Melbourne, Victoria, Australia The Simpro Group Pty Ltd Full timeThe Simpro Group Pty Ltd is seeking a Customer Growth Director to lead our customer success initiatives and drive business growth through strategic account management and customer engagement. As a seasoned professional, you will be responsible for developing and executing strategies that drive customer satisfaction, retention, and revenue growth.About the...
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Melbourne, Victoria, Australia La Trobe University Full timeDetails - Deputy Director, Student Engagement and Inclusion Job no: 568296Work type: Fixed TermLocation: Melbourne (Bundoora)Categories: Student Services 3 years fixed term position Candidate can be based at any of La Trobe University campuses Attractive salary commensurate with experience Exciting new position to shape the student experience Full...
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Customer Experience Director
6 days ago
Melbourne, Victoria, Australia Aaron Sansoni Group Full timeJob DescriptionThe Customer Experience Director plays a pivotal role in ensuring seamless event ticketing operations and exceptional customer service for all Aaron Sansoni Group events.This position is responsible for managing the end-to-end process of event ticketing and bundles, from allocation and tracking to reporting and customer engagement. The ideal...
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Customer Engagement Director
5 days ago
Melbourne, Victoria, Australia Transurban Full timeTransurban is revolutionising transportation by building and operating safer, smarter, and more sustainable roads. We're seeking a Digital Communications Specialist to lead the development and execution of strategic communication efforts across delivery and design, content, and customer lifecycle.This is an excellent opportunity for a creative and...
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Customer Engagement Professional
5 days ago
Melbourne, Victoria, Australia eFinancialCareers Ltd. Full timeWe're seeking a Customer Engagement Professional to join our team and take our customer service to the next level.You'll use your exceptional listening and problem-solving skills to understand our customers' needs and preferences, developing tailored solutions that exceed their expectations. Your ability to communicate complex information in a clear and...
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Customer Experience Director
6 days ago
Melbourne, Victoria, Australia Coles Full timeAbout the positionWe are seeking an experienced Retail Leader to join our team as a Customer Experience Director. In this role, you will be responsible for leading a team of retail professionals and focusing on delivering exceptional customer experiences.You will work closely with the Store Manager to ensure that customer needs are met and exceeded, and that...
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Customer Service Operations Director
4 days ago
Melbourne, Victoria, Australia Wir sind Schweizer Marktführerin der Orthopädie- und Rehatechnik und bieten ein ganzheitliches Verso Full time**Customer Service Operations Director**We are seeking an experienced Customer Service Operations Director to lead our customer service operations. In this role, you will be responsible for developing and implementing strategies to improve customer satisfaction and achieve key business objectives.You will work closely with the customer service manager to...
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Customer Engagement Specialist
5 days ago
Melbourne, Victoria, Australia MedHealth Full timeMaintaining strong relationships with clients is essential to delivering exceptional results. As a Customer Engagement Specialist at MedHealth, you will leverage your skills and experience to drive business growth, profitability, quality initiatives, and marketing activities.You will be responsible for identifying key employers and relationships and building...
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Customer Experience Director
2 days ago
Melbourne, Victoria, Australia MiTek Australia Full timeJob SummaryMi Tek Australia, a leading provider of integrated software and services for the building industry, is seeking a highly skilled Customer Experience Director to lead our customer support operation. As a key member of our team, you will be responsible for cultivating a culture of collaboration, innovation, and continuous improvement within our...
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Customer Engagement Strategist
5 days ago
Melbourne, Victoria, Australia Sportsbet Pty Ltd Full timeAbout usSportsbet Pty Ltd is a leading sports betting and gaming company in Australia, united behind its purpose to 'Bring Excitement to Life' for its 2 million customers. We're a tight-knit group of 1,300 teammates, with over half in Tech and Data Science teams.We contribute significantly to the Australian economy through racing and sporting codes and are...
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Customer Engagement Manager
5 days ago
Melbourne, Victoria, Australia Mars, Incorporated and its Affiliates Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Engagement Manager to join our team. The successful candidate will be responsible for developing and executing strategic marketing plans that drive business success and accelerate growth in the pet nutrition sector.The Customer Engagement Manager will support Royal Canin in being the...
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Community Engagement Leader
55 minutes ago
Melbourne, Victoria, Australia Ruyton Full timeRuyton Girls' School is a forward-thinking independent school dedicated to empowering girls with the knowledge, confidence, and connections to thrive and make meaningful contributions to the world around them. As a strategic leadership role within this esteemed institution, the Director of Community Relations plays a pivotal part in shaping and overseeing...
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Customer Engagement Lead
5 days ago
Melbourne, Victoria, Australia Mars, Incorporated and its Affiliates Full timeJob Summary:Mars, Incorporated and its Affiliates is seeking a highly skilled Cross-Functional Leader to drive business growth and customer engagement in the pet specialty retail sector.This role requires a seasoned professional with a deep understanding of customer marketing, sales leadership, and brand marketing, as well as a proven track record of...
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Customer Experience Director
7 days ago
Melbourne, Victoria, Australia Driftwood Hospitality Full timeWe are seeking a highly motivated and experienced Customer Experience Director to join our team at Driftwood Hospitality. As a key member of our leadership team, you will be responsible for developing and implementing strategies to enhance guest satisfaction and loyalty.The ideal candidate will have a strong background in customer service, with experience in...
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Customer Engagement Strategist
3 days ago
Melbourne, Victoria, Australia Coles Full timeColes Group is a leading Australian retailer with a rich history dating back to 1914. We've grown to become a top 30-listed company on the ASX with over 115,000 team members and a portfolio of iconic brands.About the TeamOur Digital team is comprised of talented individuals who are passionate about creating meaningful customer experiences. They're driven by...
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Customer Engagement Analyst
2 days ago
Melbourne, Victoria, Australia Bupaoptical Full timeThe Planning & Process Analyst plays a critical role in driving the successful delivery of customer communications and personalization initiatives at Bupaoptical. This position oversees and coordinates all planning and process activities within the Customer Engagement, Personalisation & GTM (CEPG) function to ensure alignment with Bupa's strategic goals.Key...
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Director, Customer Experience Transformation
2 weeks ago
Melbourne, Victoria, Australia Capgemini Full timeAt Capgemini Group, we are proud of our purpose "Unleashing human energy through technology for an inclusive and sustainable future".Our success is measured through our value creation, and our overall positive impact.Capgemini Invent is the digital innovation, transformation and consulting global business line of the Capgemini Group, specialising in advising...
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Operations and Engagement Director
1 day ago
Melbourne, Victoria, Australia OZiHOUSE GROUP Full timeOziHouse Group is seeking an experienced professional to fill the Operations & Student Engagement role. The ideal candidate will have prior experience in accommodation settings, a strong customer service mindset, and excellent organizational skills.Key ResponsibilitiesStudent ServicesAct as the primary contact for international students, addressing inquiries...
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Customer Success Director
2 days ago
Melbourne, Victoria, Australia nCino Full timenCino is a leading cloud banking platform that offers exciting career opportunities for individuals who want to make a difference in the industry.Job Profile OverviewThe Customer Success Director will be responsible for ensuring the success of a small portfolio of nCino's customers. This involves driving customer adoption and success by providing advice,...