Customer Engagement Director

3 days ago


Melbourne, Victoria, Australia Victoria Racing Club Full time
Key Performance Indicators
  1. Support the implementation of strategies to attract new members and retain existing ones, ensuring the organisation meets its membership targets.
  2. Oversee the acquisition process for new members, ensuring a seamless experience from sign-up to onboarding.
  3. Monitor membership renewals and work to ensure members are retained through personalised outreach and engagement efforts.
  4. Support sales of ticketing and premium hospitality to drive revenue, with an appropriate level of service for each customer segment.


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