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Customer Experience Expert

1 week ago

Melbourne, Victoria, Australia Country Road Group Full time

We are looking for a Customer Experience Expert to join our team at Country Road Group. As a Customer Experience Expert, you will be responsible for delivering exceptional customer experiences through knowledgeable service and seamless execution of operational processes.

The successful candidate will possess a true passion for fashion with exceptional customer service skills. They will be proactive with good problem-solving skills, and have a natural optimism and helpful enthusiasm in everything they do.

You will contribute to the smooth operations of the store through effective management of stock and loss prevention. You will also ensure visual merchandising is maintained and the store is visually presented in accordance with brand standards.

Main Responsibilities
  • Provide an exceptional customer experience through great service, excellent product knowledge, and a seamless point of sale transaction.
  • Utilise available tools to stay up-to-date with the latest products and share that knowledge with customers.
  • Contribute to the smooth operations of the store through effective management of stock and loss prevention.
  • Maintain and enhance visual merchandising and ensure the store is visually presented in accordance with brand standards.