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Digital Marketing Team Lead

2 weeks ago

Melbourne, Victoria, Australia Internetwork Expert Full time

At Internetwork Expert, we are dedicated to providing exceptional digital marketing solutions for our clients. Our team of certified professionals is passionate about delivering results-driven strategies that transform online presences.

We thrive on collaboration and a growth mindset, focusing on actionable outcomes that drive success for our clients. We take pride in our ability to deliver exceptional results, consistently reinforcing our reputation as a leading agency for digital marketing solutions.

We are seeking an experienced Senior Account Manager to join our account management team in Melbourne. As a key member of our team, you will be responsible for:

  • Leading communication with clients and providing exceptional customer service within your assigned portfolio.
  • Developing and growing relationships with all client stakeholders.
  • Maintaining client satisfaction through effective service levels and anticipating customer needs.
  • Onboarding new clients and presenting company documentation for client onboarding and reporting.
  • Managing, communicating, and presenting project deliverables, timelines, expectations, goals, and milestones to internal and external stakeholders.

The ideal candidate will possess:

  • Experience in account management, client services, or client management in the digital marketing space.
  • Agency experience preferred.
  • Knowledge/experience in SEO, PPC, social media advertising, and web builds.
  • A relationship builder who can quickly build rapport with all types of people.
  • The ability to understand and overcome challenges with clients.
  • Solutions-focused with a positive attitude.
  • Excellent communication and project management skills.