Disaster Support Coordinator
23 hours ago
Job Title: Disaster Support Coordinator
- Strategically coordinate support for homeowners impacted by disaster events, ensuring timely and effective assistance.
Key Responsibilities:
- Improve customer experience for applicants navigating complex rebuilds of their home by implementing best practices and clear communication strategies.
- Develop case management approaches for SAG applications, supporting pathways for psycho-social support, securing funding commitments, and completing development applications in accordance with relevant legislation.
- Facilitate communication between applicants, councils, builders, trades, suppliers, government agencies, and community organisations.
- Represent the department at interagency meetings and forums to strengthen relationships and enhance service coordination.
- Track and review recipient experiences to identify patterns and support ongoing improvements in service delivery and community outcomes.
- Assist in identifying operational risks and preparing advice that balances business goals with policy compliance.
- Prepare accurate reports, work plans, and submissions to support informed decision-making and program enhancements.
- Maintain documentation in accordance with DRFA guidelines, Community Recovery policies, and local government procedures.
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