Aquatics Leadership and Program Manager

3 weeks ago


City of Glen Eira, Australia Glen Eira City Council Full time
About the Role

As an Aquatics Leadership and Program Manager with Glen Eira City Council, you will play a key role in overseeing the operations of our swim school. This is an exciting opportunity to utilize your leadership skills, aquatic experience, and passion for delivering exceptional customer experiences.

Key Responsibilities
  • Team Leadership: Assist in training, supervising, and providing guidance to the GEL Swim School team to ensure compliance with centre policies and industry standards.
  • Roster Management: Collaborate with the Team Leader to organize and maintain the GEL Swim School roster, ensuring efficient staff coverage at designated facilities.
  • Service Standards: Work with the Team Leader to maintain high-quality service standards in daily operations, focusing on member satisfaction and retention.
  • Customer Service: Provide exceptional customer service to swim school members and parents as a liaison on pool deck.
Requirements and Qualifications

To be successful in this role, you should possess:

  • Demonstrated experience and achievement in the leisure industry, or relevant tertiary qualifications.
  • Comprehensive customer service experience.
  • A current First Aid certificate with CPR qualification.
  • An Employee Working with Children Check.
  • A Teacher of Swimming and Water Safety Certificate.
Salary and Benefits

This full-time position offers an estimated annual salary of $65,000-$85,000 depending on experience, plus attractive benefits and opportunities for career growth within a dynamic organization like Glen Eira City Council.



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