Customer Service Supervisor

3 months ago

City of Bayside, Australia Bayside City Council Full time

**Customer Service Supervisor - Aquatics**

***:
An exciting opportunity to join our Aquatic Centres team
- Based at Angelo Anestis Aquatic Centre (Bexley
- ) Serve the Bayside community by providing leadership in the delivery of quality customer service to patrons of our aquatic facilities Permanent Full-Time opportunit
- y

**Our Team**

At Bayside Council, we are committed to a positive, flexible and supportive workplace culture, where our people and customers feel respected and valued. We are proud to serve our community through operating with transparency, integrity and in the best interests of the Bayside community to deliver exceptional service.

The City Life Directorate delivers personalised and public services to enhance community life, including family, children, aged, leisure and cultural services.

**Aquatic Centres**

Bayside Council currently operates two Aquatic Centres, Angelo Anestis Aquatic Centre (Bexley) and Botany Aquatic Centre. Angelo Anestis Aquatic Centre was opened in 2016 after undergoing a major redevelopment. The Centre includes an indoor and outdoor pool, grandstand, gym and group fitness spaces, community and retail spaces, kiosk, and aqua play facilities.

**About the Role**

Reporting to the Customer Service Coordinator, this role is responsible for the oversight of the Customer Service team and processes including daily operational tasks, supervision and scheduling of staff, retail and kiosk services, customer enrolments, sales, bookings and administration and the delivery of high-quality customer focused services to meet the needs of the community.

You can also expect to:
Provide supervision, training, coaching, and support to the Customer Service Officers/Kiosk Attendants and other staff as needed and promote high team performance
- . Implement operational systems and procedures and allocate resources to ensure all venue operational requirements are met and maintain high standards of service delivery, venue presentation, safety, and security. Act as a ‘Process Champion’ and actively participate to review, develop, and implement initiatives to improve service delivery. Compile financial and customer service metrics data and prepare reports to assist with review of service delivery against key performance standards. Ensure prompt resolution of customer complaints and review feedback to continually improve processes and service. Undertake a range of administrative functions including cash handling, financial reconciliations, bookings, set-up, cleanliness, presentation, and opening and closing of the Aquatic Pool in line with established procedures. Ensure Child Safe Practices and procedures are implemented and complied with to mitigate risk.

**About You**

We are looking for a someone who demonstrates:
Demonstrated experience working within an Aquatic or Recreational facility
- . Demonstrated experience in Cash Handling, EFT transaction processing and Point of Sale reconciliation
- . Ability to use current Microsoft Office and Customer Relationship Management software, including Point of Sale processes
- . Current First Aid and CPR certificate
- . Food Handling Certificate recognised in NSW, or willingness to obtain
- . Current Working with Children Check (NSW)
- . Hours of work may be between 5am to 11pm Monday to Sunday. However, commencing and finishing times will be flexible and depend on operational needs
- .

**Our Benefits and Culture**

As an organisation, we pride ourselves in offering a flexible working environment centred on delivering great outcomes for our customers, whether internal or external. Bayside Council has a strong culture of collaboration and delivering exciting new initiatives for our community.

On top of the competitive salary, our people enjoy;
3 extra days off during Christmas each yea
- r 15 days sick leave each yea
- r 2 days health and wellbeing leav
- e Gym membership discount
- s Additional parental leave entitlements for both parent
- s

**Closing Date**: Monday 9 September 2024

**Salary range**: $76,277.37 to $85,430.69 per annum, plus 11.5% superannuation

We are an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment.
- ._

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