Swim School Team Leader and Operations Manager
4 weeks ago
About the Role:
The Glen Eira City Council is seeking an experienced and ambitious individual to fill the position of Swim School Team Leader and Operations Manager. This role offers a unique opportunity to join our team and contribute to the delivery of high-quality swim programs for our community.
Job Description:
In this key leadership position, you will be responsible for overseeing the day-to-day operations of the GEL Swim School. Your primary focus will be on managing a team of skilled professionals, ensuring seamless program delivery, and maintaining exceptional customer service standards.
Key Responsibilities:
- Team Leadership: Assist in training, supervising, and providing guidance to the GEL Swim School team in accordance with centre policies and industry best practices.
- Roster Management: Collaborate with the GEL Swim School Team Leader to organize and maintain efficient staffing rosters, ensuring adequate coverage at GESAC and CMSP.
- Service Standards: Work closely with the GEL Swim School Team Leader to maintain Service Improvement Standards in daily operations.
- Customer Service: Provide exceptional customer service on pool deck, acting as a liaison between Swim School members and parents.
Requirements:
- Leadership Experience: Proven experience in a leadership or management role, preferably within the leisure industry.
- Customer Service Skills: Excellent customer service skills, with a strong ability to build rapport with diverse groups.
- Communication: Effective communication and interpersonal skills, with the ability to work collaboratively with colleagues and external partners.
- Organizational: Strong organizational and time-management skills, with a focus on prioritizing tasks and meeting deadlines.
Salary and Benefits:
The estimated salary for this position is $65,000 - $80,000 per annum, based on your qualifications and experience. As a valued member of our team, you will also enjoy a range of benefits, including access to professional development opportunities, flexible working arrangements, and a supportive work environment.
Why Choose Us?
Glen Eira City Council is a leading provider of community services, committed to delivering high-quality programs that make a positive impact on people's lives. As a team member, you will have the opportunity to contribute to our vision of building stronger, healthier communities. We value diversity, inclusion, and respect for all employees, and we are committed to creating a workplace culture that promotes flexibility, innovation, and continuous learning.
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