Technical Support Specialist

3 weeks ago


Melbourne, Victoria, Australia Intellihub Full time

Job Title: Technical Support Specialist

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at Intellihub. As a Technical Support Specialist, you will be responsible for providing expert technical support to our customers, troubleshooting complex technical issues, and ensuring the security of our IT systems and networks.

Key Responsibilities:

  • Diagnose and troubleshoot advanced hardware and software problems
  • Ensure the security of IT systems and networks, including implementing appropriate security measures, monitoring, and incident response
  • Provide expert technology support across the network and infrastructure services
  • Identify, troubleshoot, and resolve incidents through to documenting findings and recommendations
  • Maintain and continuously improve Intellihub EUC systems
  • Participate in an after-hours support schedule for critical incident management
  • Manage Active Directory, including user management, group policies, and access controls

Requirements:

  • Tertiary qualifications in computer science highly desirable
  • Expertise in various operating systems, network configurations, and security protocols to maintain IT infrastructure
  • Enjoy providing great customer service and have a genuine appetite to learn
  • Detail-orientated with strong analytical and problem-solving capabilities
  • Organised with the ability to work on multiple concurrent tasks and adapt to shifting priorities
  • Proven support and implementation experience in Microsoft Windows desktop operating systems
  • Experience with Windows operating system and applications administration and deployments
  • Capable of working on Active Directory and Azure Active Directory
  • Familiarity with networking concepts, protocols, services, and technologies
  • Strong knowledge of O365 or M365
  • Knowledge and understanding of IT Service Management frameworks
  • Driven to achieve positive outcomes with willingness to proactively lean in
  • Excellent oral and written communication skills


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