Technical Support Specialist

13 hours ago

Melbourne, Victoria, Australia ignite Full time

The Ignite team is seeking a skilled Technical Support Specialist to join their ranks. This exciting opportunity allows you to work within the government, making a real difference in the community.

About the Role

As a Technical Support Specialist, you will be responsible for delivering efficient and effective technical support to end-users, ensuring seamless technology resource utilization and smooth IT environment operation.

Key Responsibilities

  • Provide first-level technical support through various channels, including phone, email, chat, or in-person, assisting users with troubleshooting software and hardware issues, connectivity problems, and other technical challenges.
  • Offer IT Helpdesk support to employees and Councillors for all Council IT systems, including home support for Councillors as required.
  • Assist users with installing, configuring, and updating software applications, ensuring valid software licenses and timely updates.
  • Provide exceptional customer service by being patient, empathetic, and responsive when interacting with users, maintaining a positive and professional attitude throughout the support process.
  • Maintain technical support documentation and records as required.
  • Contribute to the rollout of technology programs as needed.

What You'll Need to Succeed

To excel in this role, you should possess:

  • Tertiary qualifications in Information Technology or a related field.
  • Relevant work experience in similar IT Support roles.
  • Experience working with Office 365, Windows 10, and Adobe Suite.
  • Able to explain technical concepts in clear non-technical terms.
  • Excellent communication skills, including impeccable telephone manner.
  • Technical experience in supporting Microsoft Teams and Mitel Telephony is an advantage.
  • Hold a driver's license for site travel requirements.

This is an excellent opportunity for those looking to take on new challenges and grow their career. If you meet the criteria and are ready for your next adventure, please apply or contact us for a confidential discussion about this position.

We estimate the salary for this role to be around $65,000 - $75,000 per annum, based on industry standards and location.

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