Technical Support Specialist, Amazon Robotics

3 days ago

Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full time

About the Role

We are seeking a skilled Technical Support Engineer to join our rapidly expanding Robotics Technical Support team at Amazon Robotics. As a Technical Support Engineer, you will be responsible for deep-diving, analyzing, mitigating, or resolving technical issues escalated by various Amazon Robotics facilities.

Key Responsibilities

  • Utilize multiple data sources, dashboards, and logs to pinpoint and resolve software/hardware defects, inconsistencies, or bugs.
  • Collaborate with development/software teams to navigate complex situations and create viable solutions for customers.
  • Engage with high-severity incidents around Amazon's Product Fulfilment & Sortation facilities.
  • Manage high-severity calls, communicating and troubleshooting directly with customers.
  • Use Change Management best practices to create, approve, and implement changes within the Amazon Robotics environment.

About the Team

We are a global team of robotic system specialists in the US and EU who are looking to extend our 24*7 coverage by starting a new and expanding team in Australia. We provide remote technical support via tickets, the phone, and chat mediums. We are curious about solving new and complex problems every day and always want to delight our customers.

Requirements

  • Experience troubleshooting and debugging systems, services, or platforms.
  • Networking knowledge.
  • Unix knowledge.
  • SQL knowledge.

Preferred Qualifications

  • Be curious and proactive in learning and troubleshooting complex systems.
  • Knowledge of Linux/Unix systems, working with databases, and understanding network operations.
  • Experience reading and writing automation scripts.
  • Extensive experience explaining technical details in a way that is equally understood by technical and non-technical audiences.

Acknowledgement of Country

In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

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