Technical Support Specialist, Amazon Robotics

3 days ago


Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full time

About the Role

We are seeking a skilled Technical Support Engineer to join our rapidly expanding Robotics Technical Support team at Amazon Robotics. As a Technical Support Engineer, you will be responsible for deep-diving, analyzing, mitigating, or resolving technical issues escalated by various Amazon Robotics facilities.

Key Responsibilities

  • Utilize multiple data sources, dashboards, and logs to pinpoint and resolve software/hardware defects, inconsistencies, or bugs.
  • Collaborate with development/software teams to navigate complex situations and create viable solutions for customers.
  • Engage with high-severity incidents around Amazon's Product Fulfilment & Sortation facilities.
  • Manage high-severity calls, communicating and troubleshooting directly with customers.
  • Use Change Management best practices to create, approve, and implement changes within the Amazon Robotics environment.

About the Team

We are a global team of robotic system specialists in the US and EU who are looking to extend our 24*7 coverage by starting a new and expanding team in Australia. We provide remote technical support via tickets, the phone, and chat mediums. We are curious about solving new and complex problems every day and always want to delight our customers.

Requirements

  • Experience troubleshooting and debugging systems, services, or platforms.
  • Networking knowledge.
  • Unix knowledge.
  • SQL knowledge.

Preferred Qualifications

  • Be curious and proactive in learning and troubleshooting complex systems.
  • Knowledge of Linux/Unix systems, working with databases, and understanding network operations.
  • Experience reading and writing automation scripts.
  • Extensive experience explaining technical details in a way that is equally understood by technical and non-technical audiences.

Acknowledgement of Country

In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.



  • Melbourne, Victoria, Australia Amazon Full time

    About the RoleWe are seeking a skilled Technical Support Engineer to join our Robotics Technical Support team. As a key member of our team, you will be responsible for providing technical support and troubleshooting for our robotic systems.Key ResponsibilitiesDeep-dive into complex technical issues and collaborate with development teams to resolve...


  • Melbourne, Victoria, Australia Amazon Full time

    Are you passionate about solving complex technical problems and working with cutting-edge robotics systems? Amazon Robotics is seeking a skilled Technical Support Engineer to join our team and provide expert support for our robotic systems.Key Responsibilities:Deep-dive into technical issues, analyze, and resolve defects, inconsistencies, or bugs in our...


  • Melbourne, Victoria, Australia Amazon Full time

    About the RoleWe are seeking a skilled Technical Support Engineer to join our Robotics Technical Support team. As a key member of our team, you will be responsible for providing technical support and troubleshooting for our robotic systems.Key ResponsibilitiesDeep-dive into complex technical issues and collaborate with development teams to resolve...


  • Melbourne, Victoria, Australia Amazon Full time

    About the RoleWe are seeking a skilled Technical Support Engineer to join our Robotics Technical Support team. As a key member of our team, you will be responsible for providing technical support and troubleshooting for our robotic systems.Key ResponsibilitiesDeep-dive into complex technical issues and collaborate with development teams to resolve...


  • Melbourne, Victoria, Australia Amazon Full time

    About the RoleThis is a Technical Support Engineer, Amazon Robotics Technical Support (ARTS) role with Amazon, a leading company in Australia. The team is growing rapidly, and this is an opportunity to join at the right time.Key ResponsibilitiesDeep-dive, analyze, mitigate or resolve technical issues escalated by Amazon Robotics Facilities.Utilize multiple...


  • Melbourne, Victoria, Australia Amazon Full time

    About the RoleWe are seeking a highly skilled and motivated Technical Support Engineer to join our Robotics Technical Support team. As a key member of our team, you will be responsible for providing technical support and troubleshooting for our robotic systems.Key ResponsibilitiesDeep-dive analysis and mitigation of technical issues escalated by Amazon...


  • Melbourne, Victoria, Australia Amazon Full time

    POSITION SUMMARYAre you driven by innovation? Is collaborative problem-solving part of your skill set? Do you enjoy understanding how your contributions affect the larger objectives? Amazon Robotics is on the lookout for individuals who possess a strong desire for knowledge, technology, and intricate systems to join our growing Robotics Support team as an...


  • Melbourne, Victoria, Australia Amazon Full time

    POSITION SUMMARYAre you driven by innovation? Is collaborative problem-solving part of your skill set? Do you enjoy understanding how your contributions affect the overall mission? Amazon Robotics is on the lookout for individuals who possess a keen interest in technology and complexity, and who are eager to learn and explore the intricacies of our systems,...


  • Melbourne, Victoria, Australia Amazon Full time

    Job SummaryWe are seeking a highly skilled Robotics Technical Support Manager to join our team at Amazon. As a key member of our robotics support team, you will be responsible for leading a team of technical experts to resolve complex technical issues and maintain Amazon's robotic services, applications, and platforms.Key ResponsibilitiesManage, recruit,...


  • Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our Amazon Robotics team. As a Technical Support Specialist, you will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and collaborating with development teams to create viable solutions.Key ResponsibilitiesDeep-dive,...


  • Melbourne, Victoria, Australia Amazon Full time

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our rapidly expanding Robotics Technical Support team at Amazon. As a key member of our team, you will be responsible for providing technical support and troubleshooting complex issues related to our robotic systems.Key ResponsibilitiesDeep-dive analysis and resolution of...


  • Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full time

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our rapidly expanding Robotics Technical Support team at Amazon Robotics. As a key member of our team, you will be responsible for providing technical support and troubleshooting complex issues related to our robotic systems.Key ResponsibilitiesDeep-dive analysis and resolution...


  • Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our Amazon Robotics Technical Support team as an Engineer. As a key member of our team, you will be responsible for providing technical support and troubleshooting complex issues related to our robotic systems.Key ResponsibilitiesDeep-dive, analyze, mitigate or resolve...


  • Melbourne, Victoria, Australia Amazon Full time

    This is a Technical Support Engineer, Amazon Robotics Technical Support role with Amazon, a leading company in Australia. The team is growing rapidly, and this is an opportunity to join at the right time.**Key Responsibilities:**Deep-dive, analyze, mitigate or resolve technical issues escalated by Amazon Robotics Facilities.Utilize multiple data sources,...


  • Melbourne, Victoria, Australia Amazon Support Services Pty Ltd - D05 Full time

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our Amazon Robotics Technical Support team. As a Technical Support Engineer, you will be responsible for providing technical support and troubleshooting for our robotic systems.Key ResponsibilitiesDeep-dive, analyze, mitigate or resolve technical issues that are escalated by the...


  • Melbourne, Victoria, Australia Amazon Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Support Manager to join our Amazon Robotics team in Melbourne, Australia. As a Technical Support Manager, you will be responsible for leading a team of technical experts to resolve complex technical issues and maintain Amazon's robotic services, applications, and platforms.Key...


  • Melbourne, Victoria, Australia Amazon Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Support Manager to join our Amazon Robotics team in Melbourne, Australia. As a Technical Support Manager, you will be responsible for leading a team of technical experts to resolve complex technical issues and maintain Amazon's robotic services, applications, and platforms.Key...


  • Melbourne, Victoria, Australia Amazon Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Support Manager to join our Amazon Robotics team in Melbourne, Australia. As a Technical Support Manager, you will be responsible for leading a team of technical experts to resolve complex technical issues and maintain Amazon's robotic services, applications, and platforms.Key...


  • Melbourne, Victoria, Australia Amazon Commercial Services Pty Ltd Full time

    Job Title: Robotics Technical Support ManagerAmazon Robotics is seeking a highly skilled and experienced Technical Support Manager to lead our Robotics Technical Support team in Melbourne, Australia.About the RoleThis is a unique opportunity to join a dynamic and innovative team that is shaping the future of robotics and automation. As a Technical Support...


  • Melbourne, Victoria, Australia Amazon Full time

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our rapidly expanding Robotics Technical Support team at Amazon. As a key member of our team, you will be responsible for providing expert technical support to our customers, troubleshooting complex issues, and collaborating with development teams to resolve software and...