Customer Relationship Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeSupport Full time $141,100 - $225,800
Job Title:

Account Support Manager

">Job Summary:

The Account Support Manager is a vital role that requires strong customer relationship and crisis management skills, combined with technical competencies. The goal is to deliver exceptional support services to enterprise customers, maximizing value from their solutions while minimizing disruption.

">Key Responsibilities:
  • Personalized Service: Provide strategic planning, storage support best practices, and upgrade advice, conducting regular operational service reviews and offering tailored recommendations.
  • Centralized Support Management: Oversee assigned customers' NetApp support activities to ensure maximum efficiency and minimize risk, facilitating issue resolution and effective communication during critical events.
  • Customized Proactive Care: Consult and provide deliverables aimed at mitigating risks and ensuring the stability of the NetApp Solution, influencing customers to follow best-practices by tracking preventative remediation actions derived from recommendations.

The Account Support Manager works closely with customers and designated account teams to provide expertise in these areas.

">Requirements:
  • Excellent written and verbal communication skills.
  • Proven ability to professionally handle conflict and manage customer expectations.
  • Ability to integrate diverse perspectives in critical situations to aid issue resolution.
  • Proven ability to manage complex, high-pressure situations, staying focused on priorities and effectively handling time-management.

Candidate Profile:
A minimum of 8-12 years of relevant experience required, preferably in a Support role, along with NCDA certification preferred. A Bachelor's Degree in Computer Science, Electrical Engineering, or related field is also necessary.

  • Customer Relationship Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeRelationship Full time $75,000 - $95,000

    Job Title: Customer Relationship SpecialistJob OverviewAs a Customer Relationship Specialist, you will play a pivotal role in forging strong bonds with customers and the wider community.Key Responsibilities:Establish and maintain customer relationships to understand their financial needs and provide tailored solutions.Engage in sales conversations to achieve...

  • Customer Relationship Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeRelationship Full time $60,000 - $110,000

    Customer Experience Champion">We're passionate about helping our customers achieve their financial goals. As a Customer Service Specialist, you'll play a vital role in delivering exceptional customer experiences and driving sales growth through referrals to specialists in home loans and business banking.">The ideal candidate will possess strong communication...

  • Customer Relationship Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $80,000

    About the RoleAs a Customer Service Advisor, you will be part of our team that delivers exceptional customer experiences in our branch network. Your role will entail:We welcome all customers to our branch, creating a warm and positive first impression as they enter. You will help customers with transactional and savings banking needs, building strong...

  • Customer Relationship Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeAccount Full time $90,000 - $120,000

    Account Management RoleThe Account Manager is responsible for managing customer relationships and growing accounts within the Healthcare division. This role requires a highly motivated individual to liaise closely with clients, providing subject matter expertise on CSSD and infection prevention & control related products.Key Responsibilities:Manage customer...

  • Customer Relationship Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeRelationship Full time $80,000 - $130,000

    Customer Relationship SpecialistServicing the Dandenong Ranges region, this role involves maintaining weekly/monthly call cycles to meet customer expectations, growing existing customer bases and securing new customers. Key responsibilities include actively utilising and supporting key promotional programs and advising customers on the total product range...

  • Customer Relationship Specialists

    2 weeks ago

    Melbourne, Victoria, Australia Bank Of Queensland Full time

    **About the Role**Do you have a passion for customer service and want to kickstart your career in banking?Are you an experienced customer service professional in the banking industry with excellent relationship building skills and a passion for delivering excellent service to customers? Join our dynamic team and unlock amazing career development in the...

  • Building Customer Relationships Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerFocused Full time $75,000 - $99,000

    Job Title: Personal Banking SpecialistJob DescriptionThis is a key customer-facing role in our branch network where you will have quality conversations with customers on a day-to-day basis, creating a seamless experience for each person you serve.Your primary responsibility will be to assist customers with their transactional and savings banking needs. You...

  • Customer Relationship Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerSupport Full time $90,000 - $115,000

    About The RoleThis position plays a vital role in delivering first-class support to customers, both internally and externally.The successful candidate will be integral in building relationships with customers, requiring strong communication skills and a customer-focused approach.Please note – this is not a call centre role.In This Fast Paced Role, You...

  • Customer Relationship Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $80,000 - $120,000

    About the RoleThis position offers a unique opportunity to build long-lasting relationships with individuals, listening to their needs and providing tailored solutions.Deliver high-quality customer service consistentlyDevelop rapport and trust with clients, understanding their financial situation, goals, and aspirationsSpecialize in personal loans, credit...

  • Customer Relationship Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Bank Of Queensland Full time

    **About the Role**- Full time opportunity- Located in our Melbourne CBD officeAs the Customer Relationship Specialist, you will manage a range of administration and organisational tasks to support the State manager in the day-to-day operational functions for the branch retail network. As this is a hands-on role, you will enjoy developing and maintaining...