Service Delivery Manager

4 weeks ago


Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

Job Title: Service Delivery Manager

Job Summary: We are seeking a highly skilled Service Delivery Manager to lead our operational teams and ensure services reflect customer needs and deliver agreed quality outcomes.

Main Responsibilities:

  • Lead operational teams to ensure services reflect customer needs and deliver agreed quality outcomes.
  • Develop strategies for the improvement of service delivery to our participants.
  • Manage staff and data/records, and ensure the smooth running of the department.
  • Ensure that the health and well-being of staff and participants are addressed.
  • Provide on the job training and ongoing supervision and support to staff.
  • Conduct staff performance appraisals and identify support and training requirements for staff.

Requirements:

  • STA, MTA and SIL experience.
  • Service management experience.
  • Min 3 years NDIS Service Delivery experience.
  • In home and Community Participation coordination experience.
  • Excellent rostering and time management skills.
  • Ability to go above and beyond with quality services.
  • Essential stakeholder relationships and communication skills.

About Us: We are a growing organisation with lots of internal opportunities for promotion. We offer a competitive remuneration package with a performance-driven bonus and flexible work arrangements.



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