Service Delivery Manager

7 days ago

Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

Job Title: Service Delivery Manager

About the Role:

We are seeking an experienced Service Delivery Manager to lead our operational teams and ensure services reflect customer needs and deliver agreed quality outcomes. As a Service Delivery Manager, you will be responsible for handling client queries, developing strategies for service delivery improvement, leading and educating client services staff, and maintaining business relationships with stakeholders.

Main Responsibilities:

  • Client Intake and Assessment & Support:
    • Provide rostered hands-on supports to participants.
    • Facilitate the intake and assessment of new clients by liaising with families, NDIS representatives, and allied health professionals.
    • Negotiate funding and service arrangements for transitional support.
    • Develop support plans for individuals, ensuring adequate information is gathered regarding their immediate support requirements.
    • Develop documentation procedures for staff and review processes to ensure ongoing monitoring and evaluation of outcomes.
    • Communicate with staff the objectives and strategies for each support plan.
  • Staff Management:
    • Ensure the coordination, guidance, support, and performance management of individual staff members, students, and volunteers.
    • Adequate staff rostering as per client needs.
    • Commit to and lead positive behavior support strategies and practices.
    • Ensure staff performance is in line with the objectives of the organisation and within the parameters of their position descriptions and relevant awards.
  • Data and Records Management:
    • Comply with legislative and administrative requirements in the creation, handling, and reporting of information regarding individuals, staff, volunteers, and service delivery.
    • Adhere to Cocoon Group Services policies relating to confidentiality and records management.
    • Ensure that information and data collected is accurate and up-to-date.

Requirements:

  • STA, MTA, and SIL experience.
  • Service management experience.
  • Minimum 3 years NDIS Service Delivery experience.
  • In-home and Community Participation coordination experience.
  • Excellent rostering and time management.
  • Essential stakeholder relationships and communication skills.

What We Offer:

  • Growing organisation with lots of internal opportunities for promotion.
  • Job stability and the chance to make a real impact.
  • Competitive remuneration package with a performance-driven bonus and flexible work arrangements.

  • Service Delivery Manager

    3 weeks ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    Job DescriptionWe are seeking a highly skilled Service Delivery Manager to lead our operational teams and ensure services reflect customer needs and deliver agreed quality outcomes.The successful candidate will have a strong background in service management, with experience in NDIS service delivery, in-home and community participation coordination, and...

  • Service Delivery Manager

    2 weeks ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    Job Title: Service Delivery ManagerJob Summary:We are seeking a highly skilled Service Delivery Manager to lead our operational teams and ensure services reflect customer needs and deliver agreed quality outcomes for customers and the organisation.Main Responsibilities:Lead operational teams to ensure services meet customer needs and deliver quality...

  • Service Delivery Manager

    2 weeks ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    Job Title: Service Delivery ManagerJob Summary: We are seeking a highly skilled Service Delivery Manager to lead our operational teams and ensure services reflect customer needs and deliver agreed quality outcomes.Main Responsibilities:Lead operational teams to ensure services reflect customer needs and deliver agreed quality outcomes.Develop strategies for...

  • Service Delivery Manager

    2 weeks ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    Job Title: Service Delivery ManagerJob Summary:We are seeking a highly skilled Service Delivery Manager to lead our operational teams and ensure services reflect customer needs and deliver agreed quality outcomes for customers and the organisation.Main Responsibilities:Lead operational teams to ensure services reflect customer needs and deliver agreed...

  • Service Delivery Manager

    2 weeks ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    Job Title: Service Delivery ManagerJob Summary:We are seeking a highly skilled Service Delivery Manager to lead our operational teams and ensure services reflect customer needs and deliver agreed quality outcomes for customers and the organisation.Main Responsibilities:Lead operational teams to ensure services reflect customer needs and deliver agreed...

  • Service Delivery Manager

    4 weeks ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    Job Title: Service ManagerWe are seeking a highly skilled and experienced Service Manager to lead our operational teams and ensure that our services reflect the needs of our customers and deliver high-quality outcomes.About the RoleThe Service Manager will be responsible for:Leading operational teams to ensure services meet customer needs and deliver agreed...

  • Service Delivery Manager

    4 weeks ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    Job Title: Service ManagerWe are seeking a highly skilled and experienced Service Manager to lead our operational teams and ensure that our services reflect the needs of our customers and deliver high-quality outcomes.About the RoleThe Service Manager will be responsible for:Leading operational teams to ensure services meet customer needs and deliver agreed...

  • Service Delivery Manager

    1 month ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    Job Title: Service ManagerWe are seeking a highly skilled and experienced Service Manager to lead our operational teams and ensure that our services reflect the needs of our customers and deliver high-quality outcomes.About the RoleThe Service Manager will be responsible for:Leading operational teams to ensure services meet customer needs and deliver agreed...

  • Service Delivery Manager

    4 weeks ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    Job Title: Service ManagerWe are seeking a highly skilled and experienced Service Manager to lead our operational teams and ensure that our services reflect the needs of our customers and deliver high-quality outcomes.About the RoleThe Service Manager will be responsible for:Leading operational teams to ensure services meet customer needs and deliver agreed...

  • Service Delivery Manager

    4 weeks ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    Job Title: Service ManagerWe are seeking a highly skilled and experienced Service Manager to lead our operational teams and ensure that our services reflect the needs of our customers and deliver agreed quality outcomes.Key Responsibilities:Lead operational teams to ensure services meet customer needs and deliver quality outcomes.Handle and resolve client...

  • Service Delivery Manager

    1 month ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    Job Title: Service ManagerWe are seeking a highly skilled and experienced Service Manager to lead our operational teams and ensure that our services reflect the needs of our customers and deliver agreed quality outcomes.Key Responsibilities:Lead operational teams to ensure services meet customer needs and deliver quality outcomes.Handle and resolve client...

  • Service Delivery Coordinator

    2 days ago

    Eight Mile Plains, Queensland, Australia Dereka-Jo Williams Full time

    The Job:We are seeking a dedicated Service Delivery Coordinator to join our team at Dereka-Jo Williams.The successful candidate will oversee service coordination and delivery, providing guidance to Support Workers working throughout various regions. This is a leadership position where you will foster collaboration with stakeholders and community resources,...

  • Service Delivery Leader

    19 hours ago

    Eight Mile Plains, Queensland, Australia Multicap Full time

    Opportunity OverviewWe are seeking a skilled Service Delivery Leader to join our Multicap team at Logan. As a key member of our leadership team, you will be responsible for managing service delivery and coordination across various services, including Complex Community Access and Supported Independent Living.Key ResponsibilitiesProvide guidance and support to...

  • Agile Delivery Manager

    2 weeks ago

    Eight Mile Plains, Queensland, Australia Simpro Corporate Pty Ltd Full time

    About the RoleWe are seeking an experienced Agile Delivery Manager to join our team at Simpro Corporate Pty Ltd. As an Agile Delivery Manager, you will be responsible for guiding our development teams to ensure the successful delivery of software projects.Key ResponsibilitiesFacilitate and optimize Agile ceremonies, including daily stand-ups, sprint...

  • Agile Delivery Manager

    3 weeks ago

    Eight Mile Plains, Queensland, Australia Simpro Corporate Pty Ltd Full time

    About the RoleWe are seeking an experienced Agile Delivery Manager to join our team at Simpro Corporate Pty Ltd. As an Agile Delivery Manager, you will be responsible for guiding our development teams to ensure the successful delivery of software projects.Key ResponsibilitiesFacilitate and optimize Agile ceremonies, including daily stand-ups, sprint...

  • Agile Delivery Manager

    2 weeks ago

    Eight Mile Plains, Queensland, Australia Simpro Corporate Pty Ltd Full time

    About the RoleWe are seeking an experienced Agile Delivery Manager to join our team at Simpro Corporate Pty Ltd. As an Agile Delivery Manager, you will be responsible for guiding our development teams to ensure the successful delivery of software projects.Key ResponsibilitiesFacilitate and optimize Agile ceremonies, including daily stand-ups, sprint...

  • Agile Delivery Manager

    4 weeks ago

    Eight Mile Plains, Queensland, Australia Simpro Corporate Pty Ltd Full time

    About the RoleWe are seeking an experienced Agile Delivery Manager to join our team at Simpro Corporate Pty Ltd. As an Agile Delivery Manager, you will be responsible for guiding our development teams to ensure the successful delivery of software projects.Key ResponsibilitiesFacilitate and optimize Agile ceremonies, including daily stand-ups, sprint...

  • Agile Delivery Manager

    3 weeks ago

    Eight Mile Plains, Queensland, Australia Simpro Corporate Pty Ltd Full time

    About the RoleWe are seeking an experienced Agile Delivery Manager to join our team at Simpro Corporate Pty Ltd. As an Agile Delivery Manager, you will be responsible for guiding our development teams to ensure the successful delivery of software projects.Key ResponsibilitiesFacilitate and optimize Agile ceremonies, including daily stand-ups, sprint...

  • Service Manager

    3 weeks ago

    Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

    About the RoleWe are seeking a highly skilled and experienced Service Manager to lead our operational teams and ensure that our services reflect the needs of our customers and deliver high-quality outcomes.Key ResponsibilitiesLead operational teams to achieve service delivery goals and objectivesDevelop and implement strategies to improve service delivery...

  • Agile Delivery Manager

    2 weeks ago

    Eight Mile Plains, Queensland, Australia Simpro Corporate Pty Ltd Full time

    About the RoleAt Simpro Corporate Pty Ltd, we're building innovative SaaS tools that empower businesses to thrive in the digital world. As we continue to grow, we are looking for an Agile Delivery Manager to guide our development teams, ensuring smooth delivery of our software projects by championing Agile principles.Key ResponsibilitiesFacilitate and...