Operational Team Lead

2 weeks ago


Eight Mile Plains, Queensland, Australia Cocoon Group Services Full time

We are seeking an experienced Operational Team Lead to join our team at Cocoon Group Services in Queensland. As a key member of our management team, you will be responsible for leading operational teams and ensuring services reflect customer needs and deliver agreed quality outcomes.

Main Responsibilities:

  • Lead operational teams to ensure high-quality service delivery
  • Develop strategies for the improvement of service delivery
  • Manage staff rostering, data/records, and other service sector operations
  • Maintain business relationships with stakeholders

You will be required to have a minimum 3 years' experience in NDIS Service Delivery, including In Home and Community Participation coordination, as well as experience in Restrictive Practice and high medical needs. Excellent communication and stakeholder relationship skills are essential for this role.

In return, we offer a competitive remuneration package, flexible work arrangements, and opportunities for professional growth and development within our growing organisation.


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